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gismust's avatar
gismust
New Contributor
7 months ago
Solved

MyChevrolet App not updating

Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do
  • Advisor_Jack's avatar
    Advisor_Jack
    7 months ago

    We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put "ATTN: OS Community/gismust" in the subject line. Our team looks forward to getting your app up and running again together. 

  • Advisor_Erin_2's avatar
    Advisor_Erin_2
    7 months ago

    We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know. 

newenglanddocs's avatar
newenglanddocs
New Contributor
3 months ago
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Our MyChevy app has also stopped working for the past few days, during the same time as the Wi-Fi hotspot stopped working.  24 Chevy Equinox EV.

Advisor_Helen's avatar
Advisor_Helen
Moderator
3 months ago
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Hello again. Our team is only an email away at socialmedia@gm.com if you need further assistance with this concern. We hope to hear from you soon. 

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App not updating","id":"message:3350","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3350","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:26168"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3350"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3350"},"body@stripHtml({\"truncateLength\":200})":" Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do ","body@stringLength":"188","rawBody":"

Hello, I have a 2019 Trax and after my last oil change etc the mobile app is not working. I have tried uninstalling the app and re installing and does not change. What else can I do

","kudosSumWeight":0,"postTime":"2024-11-15T05:27:27.695-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3350_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2873},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:3350":{"__typename":"Conversation","id":"conversation:3350","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3350"},"lastPostingActivityTime":"2025-03-26T03:26:51.921-07:00","lastPostTime":"2025-03-26T03:26:51.921-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:3350":{"__typename":"ModerationData","id":"moderation_data:3350","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3350_1":{"__typename":"Revision","id":"revision:3350_1","lastEditTime":"2024-11-15T05:27:27.695-08:00"},"ForumReplyMessage:message:7659":{"__typename":"ForumReplyMessage","id":"message:7659","conversation":{"__ref":"Conversation:conversation:3350"},"author":{"__ref":"User:user:4334"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:3350/message:7659","revisionNum":1,"uid":7659,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyChevrolet App not updating","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7659"},"parent":{"__ref":"ForumReplyMessage:message:7625"},"body":"

Hello again. Our team is only an email away at socialmedia@gm.com if you need further assistance with this concern. We hope to hear from you soon. 

","body@stringLength":"250","rawBody":"

Hello again. Our team is only an email away at socialmedia@gm.com if you need further assistance with this concern. We hope to hear from you soon. 

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Our MyChevy app has also stopped working for the past few days, during the same time as the Wi-Fi hotspot stopped working.  24 Chevy Equinox EV.

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Our MyChevy app has also stopped working for the past few days, during the same time as the Wi-Fi hotspot stopped working.  24 Chevy Equinox EV.

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We are saddened to learn that these steps have not restored your apps' functionality. In order to best troubleshoot these difficulties further, please send us an email at socialmedia@gm.com and be sure to put \"ATTN: OS Community/gismust\" in the subject line. Our team looks forward to getting your app up and running again together. 

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We appreciate this follow up and are happy to know your MyChevrolet App is working properly once again. Should you ever need assistance in the future, please do not hesitate to let us know. 

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