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Z71Silverado's avatar
Z71Silverado
New Contributor
3 years ago

MyChevrolet App - Unable to retrieve account details.

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

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  • BlazeRunner's avatar
    BlazeRunner
    New Contributor
    2 years ago

    Ok, pretty sure I found the solution

    Juste got my new Blazer EV yesterday and a was also unable to connect to My Chevrolet App on my cell phone. Same message error "unable to retrieve account details". This is what I did to fix the problem: I log into the web page of Chevrolet.ca and log in with my account and password without any problem. I then click on my profile icon and choose account overview. My email adresse was configured but I did found that all my personal information was missing (Fist name, Name, contact information..etc). So it seem like my dealership saleman forgot to complete my profile correctly. Has soon as I save my personal information, I was able to login in My Chevrolet app without any problem

    Hope it will help

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I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

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I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

 

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Thanks","conversation":{"__ref":"Conversation:conversation:8435"},"id":"message:8435","revisionNum":1,"uid":8435,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__typename":"User","uid":39453,"login":"thejonazkln","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-29T21:12:06.579-07:00","lastPublishTime":"2025-04-29T21:12:06.579-07:00","readOnly":false},"Conversation:conversation:8404":{"__typename":"Conversation","id":"conversation:8404","topic":{"__typename":"ForumTopicMessage","uid":8404},"lastPostingActivityTime":"2025-04-29T10:38:35.842-07:00","solved":false},"ForumTopicMessage:message:8404":{"__typename":"ForumTopicMessage","subject":"Was the remote charge initiation feature in the myChevrolet app removed?","conversation":{"__ref":"Conversation:conversation:8404"},"id":"message:8404","revisionNum":1,"uid":8404,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__typename":"User","uid":39691,"login":"Two_Bolts","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-04-26T17:20:30.012-07:00","lastPublishTime":"2025-04-26T17:20:30.012-07:00","readOnly":false},"User:user:20356":{"__typename":"User","id":"user:20356","uid":20356,"login":"BlazeRunner","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-30T04:11:24.754-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:20356"},"ModerationData:moderation_data:2046":{"__typename":"ModerationData","id":"moderation_data:2046","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2046":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20356"},"id":"message:2046","revisionNum":1,"uid":2046,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"parent":{"__ref":"ForumTopicMessage:message:950"},"conversation":{"__ref":"Conversation:conversation:950"},"subject":"Re: MyChevrolet App - Unable to retrieve account details.","moderationData":{"__ref":"ModerationData:moderation_data:2046"},"body":"

Ok, pretty sure I found the solution

Juste got my new Blazer EV yesterday and a was also unable to connect to My Chevrolet App on my cell phone. Same message error \"unable to retrieve account details\". This is what I did to fix the problem: I log into the web page of Chevrolet.ca and log in with my account and password without any problem. I then click on my profile icon and choose account overview. My email adresse was configured but I did found that all my personal information was missing (Fist name, Name, contact information..etc). So it seem like my dealership saleman forgot to complete my profile correctly. Has soon as I save my personal information, I was able to login in My Chevrolet app without any problem

Hope it will help

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