Forum Discussion
Z71Silverado
3 years agoNew Contributor
MyChevrolet App - Unable to retrieve account details.
I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the...
BlazeRunner
2 years agoNew Contributor
Ok, pretty sure I found the solution
Juste got my new Blazer EV yesterday and a was also unable to connect to My Chevrolet App on my cell phone. Same message error "unable to retrieve account details". This is what I did to fix the problem: I log into the web page of Chevrolet.ca and log in with my account and password without any problem. I then click on my profile icon and choose account overview. My email adresse was configured but I did found that all my personal information was missing (Fist name, Name, contact information..etc). So it seem like my dealership saleman forgot to complete my profile correctly. Has soon as I save my personal information, I was able to login in My Chevrolet app without any problem
Hope it will help