Forum Discussion

New Contributor

25 days ago

My GMC App missing remote starting feature

Hello, my remote starting feature along with the door locking and unlocking features are missing from my app. I have uninstalled the app and reinstalled it with no luck of it coming back.

5 Replies

amandagrace2788
New Contributor
25 days ago
Mine did as well
- Advisor_Helen
  Moderator
  24 days ago
  We appreciate you connecting with us, Amanda. Our team also recommends reviewing your Command History and providing any error codes you may be seeing. If you have ongoing troubles, do not hesitate to let us know and reconnect.
Advisor_Helen
Moderator
24 days ago
Thank you for providing us with the steps you have already taken. If you continue to experience Remote Key Fob concerns, are you seeing any error codes? As an initial troubleshooting step, we do recommend retrying the command to view it within your Command History. To access this within the mobile app:

From the Home Page, select the home menu anchor
Scroll down and select "Settings"
Select "Command History"

From there, you can see details on why the command failed and follow steps to fix the issue. If you continue to experience concerns, or see any ongoing errors, kindly let us know.
- michaelz
  New Contributor
  24 days ago
  Hi service Helen, under "settings" menu there is no "command history" in my App.
  - Advisor_Jack
    Moderator
    23 days ago
    Thank you for getting back to us with the results of your attempt to investigate your Remote Command history, Michael. After taking a further look into your OnStar account, we discovered that you're not currently enrolled in a plan which provides access to these features. Our team wants to make sure that you get access to all of the amazing OnStar experiences which you hope to take advantage of and would be more than happy to help get you set up with an appropriate plan to enable these functions. To explore this further, please don't hesitate to send us a private message to continue with additional support. To best connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for your response.

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Hello, my remote starting feature along with the door locking and unlocking features are missing from my app. I have uninstalled the app and reinstalled it with no luck of it coming back.

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Hello, my remote starting feature along with the door locking and unlocking features are missing from my app. I have uninstalled the app and reinstalled it with no luck of it coming back.

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ago.","conversation":{"__ref":"Conversation:conversation:2267"},"id":"message:2267","revisionNum":1,"uid":2267,"depth":0,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"author":{"__typename":"User","uid":21995,"login":"BigErn8794","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":10046},"postTime":"2024-06-11T07:57:44.167-07:00","lastPublishTime":"2024-06-11T07:57:44.167-07:00","readOnly":false},"User:user:40150":{"__typename":"User","id":"user:40150","uid":40150,"login":"amandagrace2788","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-04-30T15:13:52.710-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:40150"},"ModerationData:moderation_data:8450":{"__typename":"ModerationData","id":"moderation_data:8450","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"F2A900","icon":null,"rankStyle":"TEXT"},"User:user:4334":{"__typename":"User","id":"user:4334","uid":4334,"login":"Advisor_Helen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-13T09:43:45.436-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:hvjin24938/user:4334"},"ForumReplyMessage:message:8450":{"__typename":"ForumReplyMessage","uid":8450,"id":"message:8450","revisionNum":1,"author":{"__ref":"User:user:40150"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"parent":{"__ref":"ForumTopicMessage:message:8443"},"conversation":{"__ref":"Conversation:conversation:8443"},"subject":"Re: My GMC App missing remote starting feature","moderationData":{"__ref":"ModerationData:moderation_data:8450"},"body":"

Mine did as well

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We appreciate you connecting with us, Amanda. Our team also recommends reviewing your Command History and providing any error codes you may be seeing. If you have ongoing troubles, do not hesitate to let us know and reconnect.

Thank you for providing us with the steps you have already taken. If you continue to experience Remote Key Fob concerns, are you seeing any error codes? As an initial troubleshooting step, we do recommend retrying the command to view it within your Command History. To access this within the mobile app:

From the Home Page, select the home menu anchor
Scroll down and select \"Settings\"
Select \"Command History\"

From there, you can see details on why the command failed and follow steps to fix the issue. If you continue to experience concerns, or see any ongoing errors, kindly let us know.

Hi service Helen, under \"settings\" menu there is no \"command history\" in my App.

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Thank you for getting back to us with the results of your attempt to investigate your Remote Command history, Michael. After taking a further look into your OnStar account, we discovered that you're not currently enrolled in a plan which provides access to these features. Our team wants to make sure that you get access to all of the amazing OnStar experiences which you hope to take advantage of and would be more than happy to help get you set up with an appropriate plan to enable these functions. To explore this further, please don't hesitate to send us a private message to continue with additional support. To best connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for your response.

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