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Two_Bolts's avatar
Two_Bolts
New Contributor
17 days ago

Was the remote charge initiation feature in the myChevrolet app removed?

What happened to the feature in the myChevrolet app which allowed you to remotely initiate charging on a vehicle with a status of "plugged in/not charging"? The feature also allowed control over other charging settings, such as departure times.

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    14 days ago

    Thank you for bringing this concern with several of the features that you love and depend on no longer being present upon loading of your MyChevrolet app, David. We recognize how frustrating a situation like this can be and can understand your present dissatisfaction. Our team would appreciate the opportunity to learn more about this trouble to better assess how we may best assist with restoring the features you rely on in your day-to-day life. OnStar and Chevrolet are committed to ensuring the best experience possible for our loyal Members. As a first step, we recommend uninstalling/reinstalling the app. If difficulties should continue, please send us a private message with your OnStar account number so that we can take a look into things on our end. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
     

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Was the remote charge initiation feature in the myChevrolet app removed?","moderationData":{"__ref":"ModerationData:moderation_data:8428"},"body":"

Thank you for bringing this concern with several of the features that you love and depend on no longer being present upon loading of your MyChevrolet app, David. We recognize how frustrating a situation like this can be and can understand your present dissatisfaction. Our team would appreciate the opportunity to learn more about this trouble to better assess how we may best assist with restoring the features you rely on in your day-to-day life. OnStar and Chevrolet are committed to ensuring the best experience possible for our loyal Members. As a first step, we recommend uninstalling/reinstalling the app. If difficulties should continue, please send us a private message with your OnStar account number so that we can take a look into things on our end. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
 

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