My name fields are blank the mobile app, and I believe it's causing issues with family sharing

Update: After a few more tries, it did eventually take her to the invitation and she was able to accept. So that's working now, but every place on both of our accounts where my name should be is replaced with the variable name in double brackets, (i.e. {{inviterName}}, {{familyName}}). I just sent an email to the address mentioned above and included screenshots of what we're seeing, so hopefully that will assist in troubleshooting.

I'm not able to update my name myself because those boxes are grayed out and it says if my name is incorrect I have to call Onstar to have them fix it.  Onstar was not able to update it because it was already displaying correctly on their end.  Everything seems to be working well enough and my wife now has access to the car on her app, so it's really just a cosmetic issue at this point.