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ejmolina's avatar
ejmolina
New Contributor
6 months ago

My Chevrolet App not updating stats

I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you di...
Advisor_Helen's avatar
Advisor_Helen
Moderator
6 months ago
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Hello again. Please know, this is not the service that we strive to provide our Members. We would still like to take a further look into things and take this opportunity to make things right. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/ejmolina in the subject headline. We hope to hear from you soon. 

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Had a difficult time getting you to remove my previous vehicle from the account. Called you di...","body@stringLength":"559","rawBody":"

I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you directly and was told that it was logged to your tech staff for a call back. I’ve tried all the options in vehicle, I deleted and reinstalled the app. Remote start and map functionality is still working. No one has called and it’s incredibly disappointing that something that worked fine before can’t provide simple information anymore. 

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I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you directly and was told that it was logged to your tech staff for a call back. I’ve tried all the options in vehicle, I deleted and reinstalled the app. Remote start and map functionality is still working. No one has called and it’s incredibly disappointing that something that worked fine before can’t provide simple information anymore. 

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Hello again. Please know, this is not the service that we strive to provide our Members. We would still like to take a further look into things and take this opportunity to make things right. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/ejmolina in the subject headline. We hope to hear from you soon. 

","body@stringLength":"426","rawBody":"

Hello again. Please know, this is not the service that we strive to provide our Members. We would still like to take a further look into things and take this opportunity to make things right. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/ejmolina in the subject headline. We hope to hear from you soon. 

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