Forum Discussion

Elee's avatar
Elee
New Contributor
2 years ago
Solved

My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid to...
  • Anonymous's avatar
    Anonymous
    2 years ago
    Approved

    Thanks for reaching out about this. As an initial troubleshooting step, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Elee" in the subject line so we can further assist. 

Jrutan25's avatar
Jrutan25
New Contributor
3 months ago

Did you get this resolved? I’m having the same problem on my 2025 Chevy Equinox. 

TDU123's avatar
TDU123
New Contributor II
3 months ago

It was resolved, but I don't know why.  I think it had something to do with the software.  One day several months ago, I pressed the start button in the App, and it worked and has been working ever since.  I had contacted tech support many times a while ago, but they claimed that I had to have the dealership replace my system for hundreds of dollars.  It wasn't necessary.