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vahdatmanesh's avatar
vahdatmanesh
New Contributor II
5 months ago
Solved

Missing Remote Climate Control Feature in GM Vehicles with Google Built-In

I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before s...
  • vahdatmanesh's avatar
    vahdatmanesh
    5 months ago

    Guess what?! Remote climate control's back in the latest Chevy app update. Thanks, GM team!

jbelche2's avatar
jbelche2
New Contributor
2 months ago

Any update on getting this fixed?  I've had calls with OnStar and myGMC app customer service with no luck.

Advisor_Helen's avatar
Advisor_Helen
Moderator
2 months ago

We regret to hear of any miscommunications with our live Advisors regarding your Climate Control. Thank you for bringing this to our attention. If you continued to experience concerns with the myGMC mobile app, our team would like to take a further look into your Remote Personalization troubles on our end. So we may review your case and account, kindly send us a private message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me. 

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Remote Climate Control Feature in GM Vehicles with Google Built-In","id":"message:8157","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8157","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:31796"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8157"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8157"},"body@stripHtml({\"truncateLength\":200})":" I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before s...","body@stringLength":"620","rawBody":"

I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before starting the car—is no longer available. After contacting an OnStar advisor, I was informed that this feature has been removed for  GM vehicles with Google Built-In. This is a handy feature, especially in extreme weather conditions, and was one of the reasons I purchased a GM vehicle.

This change has negatively impacted the overall convenience and functionality of the app experience for me. 

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We regret to hear of any miscommunications with our live Advisors regarding your Climate Control. Thank you for bringing this to our attention. If you continued to experience concerns with the myGMC mobile app, our team would like to take a further look into your Remote Personalization troubles on our end. So we may review your case and account, kindly send us a private message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me. 

","body@stringLength":"616","rawBody":"

We regret to hear of any miscommunications with our live Advisors regarding your Climate Control. Thank you for bringing this to our attention. If you continued to experience concerns with the myGMC mobile app, our team would like to take a further look into your Remote Personalization troubles on our end. So we may review your case and account, kindly send us a private message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me. 

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Guess what?! Remote climate control's back in the latest Chevy app update. Thanks, GM team!

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Any update on getting this fixed?  I've had calls with OnStar and myGMC app customer service with no luck.

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Any update on getting this fixed?  I've had calls with OnStar and myGMC app customer service with no luck.

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