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vahdatmanesh's avatar
vahdatmanesh
New Contributor II
5 months ago
Solved

Missing Remote Climate Control Feature in GM Vehicles with Google Built-In

I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before s...
  • vahdatmanesh's avatar
    vahdatmanesh
    5 months ago

    Guess what?! Remote climate control's back in the latest Chevy app update. Thanks, GM team!

Rgood511's avatar
Rgood511
New Contributor
3 months ago

This feature that had been enabled seems to have been disabled with the latest iOS app update. Extremely disappointing. 

Advisor_Jack's avatar
Advisor_Jack
Moderator
3 months ago

Our team regrets to hear of these continued difficulties with the previously available climate controls going missing from your app, @Rgood511. We recently responded to your message in another thread and can assure you that our internal technical team is hard at work identifying the most appropriate resolution to these concerns. OnStar encourages you to continue working with them to best address this difficulty. If you should not hear back from their team soon, please don't hesitate to follow back up with us here for more help. We're only a message away. 

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Remote Climate Control Feature in GM Vehicles with Google Built-In","id":"message:8157","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8157","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:31796"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8157"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8157"},"body@stripHtml({\"truncateLength\":200})":" I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before s...","body@stringLength":"620","rawBody":"

I recently purchased a 25 Chevy Equinox. However, I was surprised to find that the remote climate control feature—specifically the ability to set the interior temperature from the mobile app before starting the car—is no longer available. After contacting an OnStar advisor, I was informed that this feature has been removed for  GM vehicles with Google Built-In. This is a handy feature, especially in extreme weather conditions, and was one of the reasons I purchased a GM vehicle.

This change has negatively impacted the overall convenience and functionality of the app experience for me. 

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Our team regrets to hear of these continued difficulties with the previously available climate controls going missing from your app, @Rgood511. We recently responded to your message in another thread and can assure you that our internal technical team is hard at work identifying the most appropriate resolution to these concerns. OnStar encourages you to continue working with them to best address this difficulty. If you should not hear back from their team soon, please don't hesitate to follow back up with us here for more help. We're only a message away. 

","body@stringLength":"679","rawBody":"

Our team regrets to hear of these continued difficulties with the previously available climate controls going missing from your app, @Rgood511. We recently responded to your message in another thread and can assure you that our internal technical team is hard at work identifying the most appropriate resolution to these concerns. OnStar encourages you to continue working with them to best address this difficulty. If you should not hear back from their team soon, please don't hesitate to follow back up with us here for more help. We're only a message away. 

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Guess what?! Remote climate control's back in the latest Chevy app update. Thanks, GM team!

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This feature that had been enabled seems to have been disabled with the latest iOS app update. Extremely disappointing. 

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This feature that had been enabled seems to have been disabled with the latest iOS app update. Extremely disappointing. 

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