Forum Discussion
Location Alerts Stopped Working After Renewing OnStar Plan
I have a 2017 Buick Encore. The location alerts had worked without fail for as long as I can remember. That stopped a couple of months ago, around the same time that I renwed my OnStar plan. The plan I had was no longer offered so I selected OnStar Connect. Ever since, no alerts.
I have checked that notifications are on, I have uninstalled and reinstalled the app, I have 5 locations listed for alerts. I cannot get alerts to work.
Location is working in the app. I can pull up the map and see my car and my phone locations. Any suggestions?
6 Replies
Thank you for bringing this Location Alert concern to our attention. To ensure that you are receiving notifications when a vehicle on your account enters or leaves the established parameter, please verify that all permissions and notifications for the myBuick app are enabled on your mobile device. If you are still having difficulties, our team would like to further assist in private messaging. Just select the envelope in the top right corner of your screen, and send a message with your VIN or OnStar Account number to OnStar_Support. We're here to help. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I am having this exact same issue on my 2017 Buick. I have enabled all location services and notifications. Removed the app and reinstalled and I am still not getting location alerts. Same scenario as you listed.
Our team is always here, @SugarSonny. So we can learn more about what you are experiencing and explore opportunities for help, send us a private message with more details at your convenience.
anyone get the alerts to work ? if so what was the fix .. I’m having same issue and did all the troubleshooting as well with no luck
I just renewed OnStar plan to the OnStar Connect as well and location alerts stopped. Is OnStar fixing this issue?
Thank you for bringing this to our attention. Please allow us to look into your location alert concerns further and explore ways we may be able to help toward a resolution. To start, just send a private message to OnStar_Support with your full name and VIN or OnStar Account number. Just select the envelope in the top right corner of your page to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.