Forum Discussion
Location Alerts Stopped Working After Renewing OnStar Plan
I have a 2017 Buick Encore. The location alerts had worked without fail for as long as I can remember. That stopped a couple of months ago, around the same time that I renwed my OnStar plan. The plan...
I just renewed OnStar plan to the OnStar Connect as well and location alerts stopped. Is OnStar fixing this issue?
Thank you for bringing this to our attention. Please allow us to look into your location alert concerns further and explore ways we may be able to help toward a resolution. To start, just send a private message to OnStar_Support with your full name and VIN or OnStar Account number. Just select the envelope in the top right corner of your page to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.