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jlc127's avatar
jlc127
New Contributor II
5 months ago

EV features removed from app

I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.

42 Replies

  • HAWKS's avatar
    HAWKS
    New Contributor II

    My weather channel app just disappeared off my infotainment. Looks like the weather channel app decided to discontinue offering their app for gmc :( every day we lose more and more really disappointed. 

    • JHawk316's avatar
      JHawk316
      New Contributor

      I can also confirm that this was removed from OnStar today as well.  Interesting enough, the backup camera had a small glitch in the center of image during this time as well.  Its gone now.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator

    We do understand your position. Thank you kindly for sharing this experience with our team. We have further documented it for internal review. With this, the Weather Channel has decided not to continue to provide this application so it will no longer be available. There is no plan in place to bring back The Weather Channel, but GM always looks to provide unique experiences to their customers, so another weather option may be considered at a future point.

    • JHawk316's avatar
      JHawk316
      New Contributor

      Helen - if The Weather Channel has decided to discontinue the app, what do you mean for your “internal review”?  That means nothing to the customer base that was using it, and like someone had mentioned in another post, just more lost functionality.  I’m glad I have a vehicle that still allows for CarPlay or Android Auto, unlike GM’s very public position that they are not supporting that anymore?  Did that decision go through and “internal review”?  Please do better than just providing a canned answer that satisfies your legal department.

    • Firehouse520's avatar
      Firehouse520
      New Contributor

      Can you that make a change in Apple car play to allow the weather app to mirror our phones in the GMC apple car play screen?

    • Brownsl57's avatar
      Brownsl57
      New Contributor

      Thanks for some really lousy customer support!  I really relied on the Weather Channel app and then without a word, it is just gone!  You gonna lower my monthly fee since onstar is pretty much worthless!  This is my first and last GM vehicle!  I really don't want to hear your freakn "canned" response that's probably generated from AI!  This is bull**bleep**!  And GM doesn't even bother to let customers know they are removing it!  One day it's just gone!  And now so am I!  

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I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.

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I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.

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I already cancelled. new app is garbage!

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We understand how difficult it can be when apps are not working like they should. That is not the experience we want for our app users. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

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FINAL WORD FROM ONSTAR/GM

Well, I've got the final answer from GM/OnStar. It appears that all versions of the myChevrolet app since 7.6.0 implement \"the new format for hybrid vehicles\". We're all SOL. As others have pointed out in this forum thread, GM clearly doesn't care at all about any of us Volt owners and early adopters. 

I have contacted OnStar to cancel my subscription, and I strongly encourage everyone else to do the same. My current Chevy 2017 Volt is the last automobile I will ever purchase from GM. Since I'll be taking no further action on this matter, I anticipate this will be my final post in this thread.

Below is the exact text of the email I received from the EV Concierge (who was actually a delight to speak with and very helpful in finally getting to the bottom of this; she deserves credit for good customer service). I should add: the \"attached images\" she refers to were too low-res and blurry for me to bother including, but the screen shots do confirm that the dumbed-down interface we're seeing is what they're foisting off on us with all versions of the app since 7.6.0.

Hello Mr. Lanter,


Thank for you providing the images and an update! I was under the impression you weren't able to see any charge information for your vehicle. I apologize if I misunderstood.

What you are viewing in the app is the new format for hybrid vehicles. You will be able to view the charge status on the Home page in the upper left corner, but no additional charge management features are available for your vehicle; Charge Status Notifications and a link to an EV Map are no longer available.

I've attached an image from our developers confirming these changes. 

I'm very sorry if the features in the app are unsatisfactory compared to what was previously available. Any feedback you'd like to provide will be documented in the case.

If you have any additional questions or concerns, please feel free to contact the Connection Center Team, 1-877-558-8352 9 AM – 10 PM EST (Monday – Saturday)  9 AM – 8 PM EST (Sunday)


Have a great day and be safe out there!




Sincerely,

Tiyana | Tier 2 Advisor
Chevrolet EV Concierge
phone number omitted

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More information...

Since either the v7.9.0 update circa June 3, or the v7.10.0 update circa June 10, I have now lost the functionality of receiving notices when my Volt begins or completes charging. Some of you might recall from earlier posts in this thread that many users (myself included) who had configured the app to notify them when charging is complete were able to tap on the notification message and be taken to a hidden \"Charge Management\" screen that showed the state of the traction battery. It appears that this functionality has become broken (or has been removed) in one of the two most recent updates.

Also, I called OnStar on Friday to have my initial case re-opened, since the problem IS NOT fixed, and I DID NOT consent to having the case closed. Instead, the OnStar representative transferred me to an \"EV Concierge\", someone whose title is a \"Tier 2 Advisor\". This woman opened a new case for me, and quickly pointed out that my account is subscribed to the most basic \"Connect\" package, and that it was felt that by adding something called the \"EV Access Plan\" to my account, this would somehow enable the missing EV functionality in the app. The EV Access Plan was added to my account on Friday, June 20, and confirmed via email at 3:32 PM EDT. Unfortunately, I have logged out of the app and back in, as well as deleted and reinstalled the v7.10.0 app. As of 11:00 AM EDT on Saturday, June 21, this has made absolutely no difference and the problem persists.

I'm curious to know if anyone else is running the v7.9.0 or v7.10.0 versions of the app and if you are still getting the charging alerts, or have they stopped working for you as well?

I've sent an email back to the Tier 2 Advisor with my current status and screen shots of the problem, and I've expressly asked if it's possible to loop in a member of the actual app development team to comment on this issue. With the disappearances of the charge notifications, it sure does feel like they're actively removing support for the Volt, but it would be nice to get an authoritative statement one way or the other from someone directly involved in the app development.

More news as events warrant...

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Well, unfortunately, my optimism has evaporated. Things don't look good.

Version 7.10.0 of the myChevrolet app was released in the Apple App Store circa June 10. Unfortunately, it still doesn't fix the problem we're all having. To review:

I just now (7:00 PM EDT, 6/17/2025) sent an email to OnStar, reminding them of their phone call stating that the fix was expected at the end of May. I also told them that the 7.9.0 release on 6/3 and the 7.10.0 release on 6/10 did not fix the problem. Here is the (wholly unacceptable) response I received.

Dear JEFFREYLANTER,
 

Thank you for contacting OnStar. You have submitted an email response to a closed case. 

For further assistance, please contact us by dialing 1.888.4.ONSTAR (1.888.466.7827) or by pressing your blue OnStar button.

Be safe out there!

Thank you, 
Agent
OnStar Technical Support
Phone Number: 1-888-4ONSTAR 1-888-466-7827

This is an unmonitored mailbox – Please do not reply to this communication

So, my case has been closed and to re-open it I'm going to have to call them. This is the most egregious customer service I've ever experienced. I'm now moving toward everyone else's conclusion, which is that GM really doesn't care about Volt owners, and we're essentially screwed.

After I've settled down and got my temper under control, I'll call OnStar and see what's left to do. Ideally they should re-open the case since it was never resolved, and I never agreed to its closure. If the phone call I received back in mid-May was their \"solution\" and the reason why the case was closed, I'm going to be livid.

Curious: has anyone tried approaching their dealer and raising a stink about this? If we approached our dealers and threatened never to buy another GM product as a result of this debacle, is there any chance one of them might try to intercede on our behalf? Are there even any channels a dealer can pursue, or are they every bit as much out in the cold as regular customers when it comes to OnStar/app support/customer service?

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Ugh, yeah sounds like I am going to be calling to re-open mine as well. In addition, my plan is to call OnStar and get a refund for each month this isn't fixed because I won't pay for a non-functioning app and broken promises to correct it. I'm not sure if a dealer has more pull, but enough customers calling and demanding refunds is voting with your dollars; the strongest signal we have in our capitalist society. I encourage all Volt owners to do the same!

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Hi - I hope that is the case - I really do not care about fule level and oil life in the app, but EV charging status is needed every day since the battery is so small ...
If it cannot be fixed I will cancel my OnStar etc. subscriptions since it does not provide any value to me. No idea who is guiding Chevy in their software development these days, but NOT a good job. After eliminating Apple Car Play in new Chevy models, I would not consider buying a GM car anymore.

 

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We would be more than happy to further document your feedback and take a further look into your account details moving forward. Please do not hesitate to send us a private message if you continue to experience concerns with the mobile app and your Vehicle Status. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
 

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Good news! I received a call from OnStar today (11:04 AM EDT, Monday, 5/11/25) regarding my case with them regarding this issue. The young woman that called stated promptly that this is now a known issue, \"the development team is aware of it\", they are \"working on a fix\", and that they expect to release a fix \"by the end of this month\". (The parts in quotes were my closest recollection to the actual words she said.)

I think that's the best we can hope for right now. IMHO, this looks like an oversight by the developers. I don't think they're intentionally shutting out or phasing out the Volt, I think they just got a little careless in their UX mods and made a mistake.

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As of this posting, 8:15 PM EDT on 5/14/2025, v7.8.0 is now available in the Apple App Store (listed as released \"2 days ago\", circa 5/12/2025). I've just now installed the app and I can verify that it is now showing electric range, along with gasoline range and total combined range, on the main summary screen for the vehicle. However, tapping \"Vehicle Status\" to view the status screen still does not include any EV information nor is there any way to access charging options. So, as of now, there is a slight improvement, but the issue remains unfixed.

And just to confirm something I asked about previously: the bug (or \"design flaw\", or \"omission\", or whatever you want to call it) exists in the following versions. I believe this is a complete list; if there is a point revision anyone is aware of that isn't on this list, please post a reply with the version number(s).

 

We'll keep our fingers crossed that the app developers are continuing to work on this issue. And to Helen and any of the other GM assistants that monitor this thread:

We'd all love to see a post from one of you when your development team officially and finally signifies the bug has been fixed. The release notes with each version never specify exactly which bugs are being fixed--we have no way of knowing whether or not any specific version is intended to fix this or any other known problem. Thanks!

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7.8.0 is a teeny tiny step in the right direction, but not actually useful yet because it's just plain wrong information. It's currently showing I have 51 mi of electric range, and I know I do not. It's also showing I have 218 miles of gasoline range, but the vehicle status page which shows fuel level and oil life says I have 211 miles of gasoline range (updated just now). GM moderators, please get the message to the app developers that there is still much work to be done! Thanks.

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I also submitted a case with OnStar and I received a call today (5/13/2025) from OnStar technical department with similar information. She said that the mobile app team is currently working to restore all access through the app and the release is scheduled for mid-May. 

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Completely agree that this looks like an honest mistake since I can access the EV Dashboard when I clicked on the \"fully charged\" notification the app pops up. the functionality is still in there, they just need to fix the link to the Vehicle Status page.

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That’s interesting that you are getting notifications. I lost all notification functionality with the app update. 

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It appears a new version of the myChevrolet app for iOS, v7.7.0, was submitted by GM almost three days ago and was only just published by Apple sometime between 11:00 and 16:00 EDT on 5/1/25. Has anyone tried this new version to see if the issue is fixed?

The version notes in the Apple App store are the standard, sub-standard notes that offer nothing of value. I’m reluctant to try it lest I lose even the remaining vestigial ability to get to the Volt EV charging info through pop-up notices. 

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It looks like v7.9.0 for iOS was released circa 6/3/2025 in the Apple App store. I just installed it and can confirm the problem is still NOT fixed. While battery charge level is displayed with a small icon on the main screen, the vehicle status screen still only displays fuel and oil, and there are no options available for configuring charging options.

Since the phone call I received from OnStar indicated the problem was scheduled to be fixed by the software developers by the end of May, I will contact them with my case number and see if there is any updated information available.

 

 

 

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Awesome, very much appreciate others calling in about this. I've spent some time making the case about this also. I also recommend calling OnStar and requesting a refund for each month of service that doesn't include the EV Charge Status and control features we benefit from.

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I opened a trouble ticket with OnStar and I received a call today with an update. As we all guessed, there is nothing wrong with my car, there is no bug with the app, OnStar has simply removed this functionality from the app for Volt owners. As a Volt owner, I don’t care much about the oil life or the remaining fuel in the car. The charging features were the main reason I used the app.

This may seem like a trivial issue, but it’s the principle that really bothers me. “Everybody In” is GM’s EV marketing slogan. Apparently, this doesn’t apply to Volt owners, the original early adopter of GM’s EV’s. GM doesn’t care about us, message received.

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We do not want you to feel as if your voice is unheard. Our team would be more than happy to further document any feedback related to your concerns and assist in any ways that we can moving forward. Please know, we are only a private message away if you would like to discuss the myChevrolet mobile app and functionality further. 

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I can no longer change from 8A->12A on my level 1 charger from my bedroom when I forget to from the car when I park. 

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Our team appreciates you bringing these concerns with your app's EV charging controls to our attention, Elijah. OnStar wants a better experience for our Members and would like to learn more about this experience to assess how we may best assist you towards restoring these features. At your earliest convenience, please send us a private message with some more details to proceed. You only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me.

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I assume all Volt owners have experienced the same issue.  I noticed it a while back but did not do anything until I googled the problem and found this thread.  I will likely cancel Onstar because the app has little value to me without the charging info.  I've tried uninstalling, etc.  Nothing works.

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