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jmgood38's avatar
jmgood38
New Contributor II
6 months ago

Weather Channel app not working

I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “.  I do not u...
Advisor_Helen's avatar
Advisor_Helen
Moderator
6 months ago

We do understand your position. Thank you kindly for sharing this experience with our team. We have further documented it for internal review. With this, the Weather Channel has decided not to continue to provide this application so it will no longer be available. There is no plan in place to bring back The Weather Channel, but GM always looks to provide unique experiences to their customers, so another weather option may be considered at a future point.

Brownsl57's avatar
Brownsl57
New Contributor
5 months ago

Thanks for some really lousy customer support!  I really relied on the Weather Channel app and then without a word, it is just gone!  You gonna lower my monthly fee since onstar is pretty much worthless!  This is my first and last GM vehicle!  I really don't want to hear your freakn "canned" response that's probably generated from AI!  This is bull**bleep**!  And GM doesn't even bother to let customers know they are removing it!  One day it's just gone!  And now so am I!  

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Channel app not working","id":"message:6950","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:6950","revisionNum":5,"repliesCount":16,"author":{"__ref":"User:user:22045"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:6950"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:6950"},"body@stripHtml({\"truncateLength\":200})":" I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “.  I do not u...","body@stringLength":"935","rawBody":"

I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “.  I do not use android auto.  I called OnStar yesterday and was told there is a glitch in the Access app part of my subscription. They transferred me to the  loyalty dept.  They removed the plan from my account and added it back. That did not resolve the problem. I called back this morning and spoke  to the same person in the loyalty dept.  She transferred me to the  Connection Center.  They couldn’t help me after having me force stop the app. They opened a ticket to have Tech Support contact me.
Can someone look at the notes that each department took and what they did at their end and had me do to resolve this problem?

Thanks in advance.

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Thanks for some really lousy customer support!  I really relied on the Weather Channel app and then without a word, it is just gone!  You gonna lower my monthly fee since onstar is pretty much worthless!  This is my first and last GM vehicle!  I really don't want to hear your freakn \"canned\" response that's probably generated from AI!  This is bull**bleep**!  And GM doesn't even bother to let customers know they are removing it!  One day it's just gone!  And now so am I!  

","body@stringLength":"534","rawBody":"

Thanks for some really lousy customer support!  I really relied on the Weather Channel app and then without a word, it is just gone!  You gonna lower my monthly fee since onstar is pretty much worthless!  This is my first and last GM vehicle!  I really don't want to hear your freakn \"canned\" response that's probably generated from AI!  This is bull**bleep**!  And GM doesn't even bother to let customers know they are removing it!  One day it's just gone!  And now so am I!  

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We do understand your position. Thank you kindly for sharing this experience with our team. We have further documented it for internal review. With this, the Weather Channel has decided not to continue to provide this application so it will no longer be available. There is no plan in place to bring back The Weather Channel, but GM always looks to provide unique experiences to their customers, so another weather option may be considered at a future point.

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We do understand your position. Thank you kindly for sharing this experience with our team. We have further documented it for internal review. With this, the Weather Channel has decided not to continue to provide this application so it will no longer be available. There is no plan in place to bring back The Weather Channel, but GM always looks to provide unique experiences to their customers, so another weather option may be considered at a future point.

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