Forum Discussion

jmgood38

New Contributor II

3 months ago

Weather Channel app not working

Advisor_Helen

Moderator

2 months ago

We do understand your position. Thank you kindly for sharing this experience with our team. We have further documented it for internal review. With this, the Weather Channel has decided not to continue to provide this application so it will no longer be available. There is no plan in place to bring back The Weather Channel, but GM always looks to provide unique experiences to their customers, so another weather option may be considered at a future point.

JHawk316

New Contributor

2 months ago

Helen - if The Weather Channel has decided to discontinue the app, what do you mean for your “internal review”? That means nothing to the customer base that was using it, and like someone had mentioned in another post, just more lost functionality. I’m glad I have a vehicle that still allows for CarPlay or Android Auto, unlike GM’s very public position that they are not supporting that anymore? Did that decision go through and “internal review”? Please do better than just providing a canned answer that satisfies your legal department.

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Channel app not working","id":"message:6950","revisionNum":5,"repliesCount":16,"author":{"__ref":"User:user:22045"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:6950"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6950"},"body@stripHtml({\"truncateLength\":200})":" I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “. I do not u...","body@stringLength":"935","rawBody":"

I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “. I do not use android auto. I called OnStar yesterday and was told there is a glitch in the Access app part of my subscription. They transferred me to the loyalty dept. They removed the plan from my account and added it back. That did not resolve the problem. I called back this morning and spoke to the same person in the loyalty dept. She transferred me to the Connection Center. They couldn’t help me after having me force stop the app. They opened a ticket to have Tech Support contact me.
Can someone look at the notes that each department took and what they did at their end and had me do to resolve this problem?

Thanks in advance.

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We are glad to hear you're in current communication with your certified GM dealership regarding your warranty. Thank you for sharing this information regarding your OnStar module. While our team here cannot expedite parts, we can assist in keeping communication open with your service center. If you need an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/JAAC in the subject headline.

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