Forum Discussion

Barbarrino's avatar
Barbarrino
New Contributor
4 years ago

Can't Login, even after password reset

I can't login to the my gmc app even after resetting my password multiple times.  
ddavis78's avatar
ddavis78
New Contributor III
3 years ago

Same here

  • Icewoz01's avatar
    Icewoz01
    New Contributor
    2 years ago

    I never heard back from OnStar about this issue. I tried a friends iPhone 15 Pro  Max and it worked as expected.

    Does this only affect the 14 model?

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      2 years ago

      We regret to hear of any miscommunications. If you still need assistance, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Icewoz01 in the subject headline. We would like to take a further look into your account details and device concerns on our end. 

  • Icewoz's avatar
    Icewoz
    New Contributor
    2 years ago

    Just sent an email to the address listed above. I have the same issue with my iPhone 14 pro max.

    • Advisor_Helen's avatar
      Advisor_Helen
      Moderator
      2 years ago

      We appreciate your outreach, and an Advisor should be in contact with you very soon. If you have any additional concerns in the meantime, do not hesitate to follow-up with our team at socialmedia@gm.com. 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    Thank you for sharing your experience regarding your in-vehicle Wi-Fi. We would be more than happy to take a further look into things on our end and assist to the best of our abilities. Kindly email socialmedia@gm.com with the subject headline ATTN: OnStar Community/pkmobley moving forward. We hope to hear from you. 

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Login, even after password reset","id":"message:355","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:355","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:1518"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:355"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:355"},"body@stripHtml({\"truncateLength\":200})":" I can't login to the my gmc app even after resetting my password multiple times.   ","body@stringLength":"109","rawBody":"

I can't login to the my gmc app even after resetting my password multiple times.

 

","kudosSumWeight":1,"postTime":"2022-06-25T21:07:48.853-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:355_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7220},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can't login to the my gmc app even after resetting my password multiple times.

 

"},"Conversation:conversation:355":{"__typename":"Conversation","id":"conversation:355","solved":false,"topic":{"__ref":"ForumTopicMessage:message:355"},"lastPostingActivityTime":"2022-10-17T17:47:34.202-07:00","lastPostTime":"2022-10-17T17:47:34.202-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:355":{"__typename":"ModerationData","id":"moderation_data:355","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:355_2":{"__typename":"Revision","id":"revision:355_2","lastEditTime":"2022-06-25T21:09:22.137-07:00"},"ForumReplyMessage:message:645":{"__typename":"ForumReplyMessage","id":"message:645","conversation":{"__ref":"Conversation:conversation:355"},"author":{"__ref":"User:user:2043"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:355/message:645","revisionNum":1,"uid":645,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: Can't Login, even after password reset","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:645"},"parent":{"__ref":"ForumTopicMessage:message:355"},"body":"

Same here

","body@stringLength":"16","rawBody":"

Same here

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If you're having difficulties logging into the mobile app, we recommend that you uninstall then reinstall your app. This will ensure that you're using the latest most up to date version. If you continue to have difficulties, please send an email with additional information to socialmedia@gm.com with \"ATTN: OnStar Community/ddavis78\" in the subject line so we may further assist. 

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