Forum Discussion

New Contributor II

2 years ago

“Apps” app will not open in 2019 Tahoe

I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading scr...

Advisor_Kayla

Contributor

9 months ago

Thank you for taking the time to bring this login concern to our attention. We understand how mobile app concerns can cause frustration and regret to hear that your past experience with our live Advisors did not help to address your concern. Based on the troubleshooting steps you have attempted, our team would like to take a further look into this on our end. When you can, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/gbkks2000 in the subject headline. We will watch for your email.

jpetty811

New Contributor

3 months ago

I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?

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app will not open in 2019 Tahoe","id":"message:1597","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1597","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:17606"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1597"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1597"},"body@stripHtml({\"truncateLength\":200})":" I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading scr...","body@stringLength":"412","rawBody":"

I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This application is having trouble loading, please try again later.” I connected to multiple wifi networks but still no luck. What do I do now?

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I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?

","body@stringLength":"143","rawBody":"

I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?

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We do appreciate your outreach. To clarify, are you receiving a similar error code related to your in-vehicle apps? Additionally, you have connected with a live Advisor regarding any ongoing troubles? If you provide us with more details, we can assist further with any available troubleshooting moving forward.

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