Forum Discussion

New Contributor II

2 years ago

“Apps” app will not open in 2019 Tahoe

I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading scr...

gbkks2000

New Contributor

9 months ago

I have a 2018 Silverado 1500 Crew Cab - VIN: 3GCUKREC5JG282023 - I have spent too many hours on the phone with support and no help.

I try to open "app" on my truck screen and continually get "Application Error The application is having trouble loading, please try again later"

I have reset factory settings on the entertainment system. I have tried 3 different secure internet connections, all ending with no fix.

I'm tired of spending hours on the phone, please give me a fix that actually works.

Advisor_Kayla
Contributor
9 months ago
Thank you for taking the time to bring this login concern to our attention. We understand how mobile app concerns can cause frustration and regret to hear that your past experience with our live Advisors did not help to address your concern. Based on the troubleshooting steps you have attempted, our team would like to take a further look into this on our end. When you can, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/gbkks2000 in the subject headline. We will watch for your email.
- jpetty811
  New Contributor
  2 months ago
  I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?
  - Advisor_Helen
    Moderator
    2 months ago
    We do appreciate your outreach. To clarify, are you receiving a similar error code related to your in-vehicle apps? Additionally, you have connected with a live Advisor regarding any ongoing troubles? If you provide us with more details, we can assist further with any available troubleshooting moving forward.

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I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This application is having trouble loading, please try again later.” I connected to multiple wifi networks but still no luck. What do I do now?

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I have a 2018 Silverado 1500 Crew Cab - VIN: 3GCUKREC5JG282023 - I have spent too many hours on the phone with support and no help.

I try to open \"app\" on my truck screen and continually get \"Application Error The application is having trouble loading, please try again later\"

I have reset factory settings on the entertainment system. I have tried 3 different secure internet connections, all ending with no fix.

I'm tired of spending hours on the phone, please give me a fix that actually works.

","body@stringLength":"541","rawBody":"

I have a 2018 Silverado 1500 Crew Cab - VIN: 3GCUKREC5JG282023 - I have spent too many hours on the phone with support and no help.

I try to open \"app\" on my truck screen and continually get \"Application Error The application is having trouble loading, please try again later\"

I have reset factory settings on the entertainment system. I have tried 3 different secure internet connections, all ending with no fix.

I'm tired of spending hours on the phone, please give me a fix that actually works.

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“Apps” app will not open in 2019 Tahoe","moderationData":{"__ref":"ModerationData:moderation_data:2478"},"body":"

Thank you for taking the time to bring this login concern to our attention. We understand how mobile app concerns can cause frustration and regret to hear that your past experience with our live Advisors did not help to address your concern. Based on the troubleshooting steps you have attempted, our team would like to take a further look into this on our end. When you can, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/gbkks2000 in the subject headline. We will watch for your email.

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I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?

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We do appreciate your outreach. To clarify, are you receiving a similar error code related to your in-vehicle apps? Additionally, you have connected with a live Advisor regarding any ongoing troubles? If you provide us with more details, we can assist further with any available troubleshooting moving forward.

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