Forum Discussion
“Apps” app will not open in 2019 Tahoe
I have a 2018 Silverado 1500 Crew Cab - VIN: 3GCUKREC5JG282023 - I have spent too many hours on the phone with support and no help.
I try to open "app" on my truck screen and continually get "Application Error The application is having trouble loading, please try again later"
I have reset factory settings on the entertainment system. I have tried 3 different secure internet connections, all ending with no fix.
I'm tired of spending hours on the phone, please give me a fix that actually works.
Thank you for taking the time to bring this login concern to our attention. We understand how mobile app concerns can cause frustration and regret to hear that your past experience with our live Advisors did not help to address your concern. Based on the troubleshooting steps you have attempted, our team would like to take a further look into this on our end. When you can, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/gbkks2000 in the subject headline. We will watch for your email.
I am having this same problem on my 2019 Yukon XL. Onstar said they had a software update for it but it has not worked. Any ideas?
We do appreciate your outreach. To clarify, are you receiving a similar error code related to your in-vehicle apps? Additionally, you have connected with a live Advisor regarding any ongoing troubles? If you provide us with more details, we can assist further with any available troubleshooting moving forward.