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Drspurling85's avatar
Drspurling85
New Contributor II
2 years ago

“Apps” app will not open in 2019 Tahoe

  I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading scr...
Drspurling85's avatar
Drspurling85
New Contributor II
2 years ago

I emailed you and apparently whoever is checking emails is illiterate. The response was, “ after checking your VIN I can confirm that you do  not have access to the app store or in vehicle apps. Anything else I can help with?”  I clearly asked how to fix it. Not to confirm my complaint. Service is terrible and I will be canceling all of it if not fixed today! 

Advisor_Erin's avatar
Advisor_Erin
Contributor
2 years ago

Access to these features is dependent on your infotainment system. Not all vehicles are equipped with the ability for downloadable In-Vehicle Apps, and we were able to confirm that your vehicle is not equipped with this. Our apologies for any frustration, and feel free to follow up with us via email with any further questions. 

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app will not open in 2019 Tahoe","id":"message:1597","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1597","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:17606"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1597"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1597"},"body@stripHtml({\"truncateLength\":200})":"   I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading scr...","body@stringLength":"412","rawBody":"

 

I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This application is having trouble loading, please try again later.” I connected to multiple wifi networks but still no luck. What do I do now?

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Access to these features is dependent on your infotainment system. Not all vehicles are equipped with the ability for downloadable In-Vehicle Apps, and we were able to confirm that your vehicle is not equipped with this. Our apologies for any frustration, and feel free to follow up with us via email with any further questions. 

","body@stringLength":"341","rawBody":"

Access to these features is dependent on your infotainment system. Not all vehicles are equipped with the ability for downloadable In-Vehicle Apps, and we were able to confirm that your vehicle is not equipped with this. Our apologies for any frustration, and feel free to follow up with us via email with any further questions. 

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I emailed you and apparently whoever is checking emails is illiterate. The response was, “ after checking your VIN I can confirm that you do  not have access to the app store or in vehicle apps. Anything else I can help with?”  I clearly asked how to fix it. Not to confirm my complaint. Service is terrible and I will be canceling all of it if not fixed today! 

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I emailed you and apparently whoever is checking emails is illiterate. The response was, “ after checking your VIN I can confirm that you do  not have access to the app store or in vehicle apps. Anything else I can help with?”  I clearly asked how to fix it. Not to confirm my complaint. Service is terrible and I will be canceling all of it if not fixed today! 

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