Unreliable Wi-Fi Hotspot Settings in Online and Mobile App

With numerous cases I have opened with OnStar/GM/Chevrolet, it is still an issue with failure to reliably manage and display Wi-Fi Hotspot settings in both my online (https://my.chevrolet.com) account and in the myChevrolet app.  This has been ongoing for several months.  If this is a known issue, why don't they post a message about this in both the online and mobile app?  It appears the only way to reliably manage this setting is directly in your vehicle.