Forum Discussion
Prefered Dealer updated but
I moved out of state and I came on here and changed my prefered dealer to my new location. however onstar keeps using my old dealer and they keep sending me service updates. How do I get this fixed?
3 Replies
To select your preferred dealership, please navigate to your GM Account by visiting: experience.gm.com
From there, see the following steps:
1. Select the account icon. The account panel will display.
2. Select Account/Account Overview.
3. Under the Products section you will see all vehicles currently connected to your account. Click the vehicle for which you’d like to set a preferred service dealer.
4. On the Vehicle Overview page, under the Preferred Service Dealer section, select Locate a Dealer.
5. Choose a Brand from the pull-down menu.
6. Enter your City and State, or ZIP Code.
7. Select Search.
8. Find a dealer from the results provided and select Make this my Preferred Service Dealer.
9. Select Save.Please know, you must repeat the steps above to set a preferred dealer for each vehicle in your account. Vehicles can have the same or different preferred dealers. If you have any trouble with these steps, please don't hesitate to let us know. We would be more than happy to help.
Did this a year ago. it even shows the new dealer on my account page. However all my updates and alerts are from or asking me to contact my previous dealer 800 miles away. So there must be a glitch in your system.
Thank you for bringing this to our attention. Moving forward, we would be more than happy to help with any further account troubleshooting. Please feel free to send us a private message moving forward with further account details. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.