Forum Discussion
Onstar telematic communication module Defective.
My brand new 2025 Silverado EV has been sitting at the dealership for close to a Month now. I need someone to give me my money back for an 80k truck I can’t use. We definitely need a class action lawsuit for this shenanigans. Obviously R&D seems to sucks at this company.
3 Replies
We are saddened to hear of any ongoing concerns with your new Silverado EV. Thank you for sharing your experience with our team. We highly recommend working closely with your dealership regarding any available updates on your part order. They are currently in the best position to provide you with any available information on the module. If you have any trouble connecting with them, and would like an additional layer of assistance moving forward, send us a private message. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
With all due respect, this is the same generic response your team is sending to everyone in this community and you all know perfectly well that the dealerships do not have an ETA for the back order. You want to help, tell us when all these dealerships will receive the parts. 26 days now at the dealership, who supposed to pay for this loan? Send me a message that is not a script.
Our team recognizes that these concerns with the OnStar module in your beloved 2025 Chevrolet Silverado EV have caused you frustration, @Amenames. We want a better experience for our loyal Members. One of our highest priorities is to ensure the easy flow of these necessary parts to our Members and dealerships. While we're not able to provide an expected time of arrival at this moment, it would still be our pleasure to investigate available opportunities for assistance. With this in mind, our team is in the best position to continue assisting if we continue this discussion in a private message. This ensures the protection of your personal information as well as our ability to take a closer look at things on our end. We'll be keeping an eye out for your response and hope to connect again soon.