Forum Discussion

Carrasco21's avatar
Carrasco21
New Contributor
18 days ago

Onstar module went out

I am very upset 

been paying for onstar and then found out the service was not even working due to the module going out. 
took it to the dealership and they want $800. To fix it 

how is the module my responsibility 

it is not a item that I should be responsible for especially since there is a $27. Bill for the service every month. How did I break the module 

I don’t even know where the module is. it’s not like tires where I use them and it’s my responsibility to fix. 
so in order to have onstar I need to magically find $800. To fix the module. 
(if my spectrum internet went out, they would fix the internet machine so I could continue paying the internet bill.) but onstar rather just say ooo well bye to your monthly payment then help with a solution to fix the module 


  • Advisor_Pat's avatar
    Advisor_Pat
    New Contributor II
    17 days ago

    Hi Carrasco21,

    We understand your frustration with the OnStar module concern and the unexpected repair cost. We want to look into this further and see what options might be available for you.

     

    Could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Carrasco21 in the subject line. We’ll review your situation and do our best to assist.

     

    We appreciate you reaching out and look forward to helping.