Forum Discussion
No wifi in 2024 Chevy Malibu
I purchased the mobile hotspot for my car because my 5 year old takes their iPad everywhere. Every time they get in the car with their iPad, I lose all radio services, CarPlay, android auto, even regular bluetooth. The mobile hotspot even disappears and my OnStar light turns red. My dealership says everything is okay on their end and that I need to contact OnStar, therefore, here I am.
3 Replies
Our team regrets to learn of the difficulties that you're encountering while trying to connect your child's iPad to your Malibu's Wi-Fi hotspot. We are here to assist with making sure that you get connected without encountering these compounding difficulties in the process. At your convenience, please send us an email at socialmedia@gm.com, with, "ATTN:OS Community/seamstress-tiff" in the subject line. Within the body of that email, please provide the information that we've listed below. This ensures that we have all of the necessary information to best assist you. Our team will keep an eye on our inbox for your message.
- Device type:
- Brand:
- Model:
- Carrier:
- Operating system:
- Has connecting to the hotspot worked before in the same vehicle?
- What is the name of your current OnStar plan?
- Was the issue encountered outside of the Account (Home) Country?
- Device type:
I’ve had this same issue since I purchased mine used. It seems to be a common issue with the Malibu. I was told I would have to pay out of pocket to fix it since my extended warranty had already ended. Ridiculous!
We know how important your in-vehicle Wi-Fi can be, @Traci573. Our team would be glad to connect and learn more. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership in the message. We'll be on the lookout for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.