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rgspine's avatar
rgspine
New Contributor
28 days ago

Loss use of app, connectivity, navigation- Onstar module issue

I have a 2025 Optiq. I'm having the same onstar issues that others are having. I contacted Onstar by phone. Because I could not connect to onstar through my vehicle, I was told that I would have to take to dealer. Now you start reading about these modules being on back ordered. I've tired resets by holding the disconnect phone button and a factory reset. No change. I have an appoint in 3 weeks for the dealer so I can get a loaner. Are there any other options through tech support that might work?

onstar telematics module

1 Reply

  • Advisor_Erin's avatar
    Advisor_Erin
    Moderator
    28 days ago

    Thanks for bringing this to our attention, and we can definitely understand the frustration when your OnStar services aren't working as expected. We'd be happy to discuss this with you further and look into ways to assist. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.