Forum Discussion
how can I find out if someone has opened an onstar account on my vehicle to track me?
How can I find out if someone has opened an onstar account on my vehicle to track me without my permission?
We do not monitor or otherwise track the location of OnStar-equipped cars, unless required to by a valid court order in criminal procedures or under exigent circumstances. Additionally, to prevent the possibility of abuse, we require police involvement for Stolen Vehicle Assistance and missing person requests. We take your privacy, safety, and security very seriously. To view your OnStar subscription status, you can push your blue OnStar button at any time to speak with a live Advisor. They will be in the best position to assist with your security questions or concerns. If you need an additional layer of assistance moving forward, you can email socialmedia@gm.com with ATTN: OnStar Community/P43 in the subject headline.
What about through varies apps? Can someone track my through the app if they figured out my password? Is there a way to tell if OnStar Guardian has been activated or used?
We appreciate your question. For your awareness, OnStar maintains reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition. In an active emergency situation, emergency Advisors may share your information, pursuant to the OnStar Guardian App Privacy Statement, with emergency service providers, such as law enforcement, roadside assistance providers, and ambulance providers, in order to deliver related services. Consult the OnStar Guardian App Privacy Statement for more information, available here: https://static-content.onstar.com/OnStarMobilePrivacy/OnStarMobilePrivacy.htm. If any additional questions should arise, please don't hesitate to follow up with our team here. We're always happy to help.