Forum Discussion
Another Telemetrics module....
Another telemetrics module dies with no ETA for replacement. Frankly, after reading all the posts I'm not sure replacing the module with the same module is a great idea given all the posts about this module failing. We have a 2025 Chev Equinox EV. The module failed with less than 5k on the car. I think a huge step forward for GM is to communicate. Is it a design flaw or are we at the point where 4G service isn't viable and they need to upgrade to the 5G chipset? It is my understanding that this current version of module has been in use since 2015.
Reading that several posts talk about this module failing multiple times, makes me wonder about airflow and heat around the module.
GM needs to communicate with its customers en mass as to what it knows about these failures.
What is the percentage of failure? They sold 2.7 million vehicles in 2024, what is the failure rate?
Is it a design flaw, heat caused as example?
Supply issue? I find this a little hard to believe but maybe its possible.
What we don't need is are answers like: "we're sorry you're experiencing this issue."
2 Replies
After doing more research, I found out GM as well as other car manufacturers, are experiencing chip shortages. The sole distributor for GM is a company called SPECMO. When I asked them for an ETA on these modules, I was told mid to late July. While that remains to be seen if that ETA is accurate, at least it is a time frame. I also asked if these modules are repairable and the answer was GM only replaces these modules with new ones.
100% agree. The communication, or lack thereof, is compounding this issue. Just be honest about what’s going on and offer some concessions to the owners affected. It doesn’t need to be much, just don’t charge for Onstar while we are waiting for the repair and maybe give a couple free months after the repair is complete. That along with some transparency about why this is happening would go a long way with me