Forum Discussion
Another Telemetrics module....
Another telemetrics module dies with no ETA for replacement. Frankly, after reading all the posts I'm not sure replacing the module with the same module is a great idea given all the posts about this module failing. We have a 2025 Chev Equinox EV. The module failed with less than 5k on the car. I think a huge step forward for GM is to communicate. Is it a design flaw or are we at the point where 4G service isn't viable and they need to upgrade to the 5G chipset? It is my understanding that this current version of module has been in use since 2015.
Reading that several posts talk about this module failing multiple times, makes me wonder about airflow and heat around the module.
GM needs to communicate with its customers en mass as to what it knows about these failures.
What is the percentage of failure? They sold 2.7 million vehicles in 2024, what is the failure rate?
Is it a design flaw, heat caused as example?
Supply issue? I find this a little hard to believe but maybe its possible.
What we don't need is are answers like: "we're sorry you're experiencing this issue."
9 Replies
100% agree. The communication, or lack thereof, is compounding this issue. Just be honest about what’s going on and offer some concessions to the owners affected. It doesn’t need to be much, just don’t charge for Onstar while we are waiting for the repair and maybe give a couple free months after the repair is complete. That along with some transparency about why this is happening would go a long way with me
After doing more research, I found out GM as well as other car manufacturers, are experiencing chip shortages. The sole distributor for GM is a company called SPECMO. When I asked them for an ETA on these modules, I was told mid to late July. While that remains to be seen if that ETA is accurate, at least it is a time frame. I also asked if these modules are repairable and the answer was GM only replaces these modules with new ones.
Finally received a Telemetrics module git it installed system appears to be working.
Our team is glad to hear that your new OnStar module was successfully installed and that everything is functioning properly and to your satisfaction, @fdalbert. If you should ever find yourself in need of additional assistance, please don't hesitate to connect with us here for the best and continued support. We're only ever a message away and always ready to assist our dedicated Members.
Is there a class action regarding the telemetric module yet? We have had this same issue, 2022 Yukon xl, took it to dealer in 24, while under warranty, they said they could not find anything wrong with the issues I described. I literally described to the dealership that my speed limit would not show, the clock was not keeping time correctly, car play would not work etc. Now I am selling the vehicle and the people who are looking to buy it noticed that the Onstar button would not function properly - we took it in, and low and behold, the telemetric module has to be replaced-at my cost (since now it is out of warranty)-this was all at the same dealership and we can't get them or GM to do anything. I now see that this is an issue GM has known about for a while and should be disclosed to those of us who own their products.
I’m right there with you. My car is currently has no navigation super cruise. They installed a new one, but they can’t seem to program it. I’ve missed five days of work because of it and I’m still being charged for my online services. I knew of a class action lawsuit. I would join it. I am a current owner of a 2024 Chevy equinox EV 2RS trim
This doesn't sound like the experience we wish for you to be having in your Equinox EV. We know how important features like Navigation and Super Cruise are for our valued Members, and we would like to work towards a resolution alongside your dealership. For this assistance, please private message our team at OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.
@Advisor_Sara are you asking this to be private? Please tell us all the resolution, not just the resolutions you choose to “cover under warranty”. That seems to be the easy way out to me.