23 GMC Sierra Onstar Module - FRUSTRATED

Question

I have a 2023 GMC Sierra that has had issues with the service engine light since I drove it off the lot.&nbsp; Finally, was able to get it to the dealership and they determined that the OnStar module needs to be replaced.&nbsp; HOWEVER, the module is on backorder.&nbsp; NOW OnStar does not work at all which means no remote start or any services I pay for.&nbsp; There is no estimated delivery time for this back-ordered item.&nbsp; What are my options besides being extremely upset and frustrated?

advisor_jack · Answer

Thank you for bringing this unfortunate difficulty with the OnStar module in your 2023 GMC Sierra to our attention, Sonya. Our team can certainly understand your frustration in the face of this unexpected inconvenience. This is not the sort of experience that OnStar strives to provide our members with. We would like the opportunity to look into this further and see how we may be able to assist you best through this repair process. If you would like, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/sonyakoble," in the subject line. Our team hopes to hear from you again soon.&nbsp;

ragequit4913 · Answer

Yup all the same across the whole internet.. Mine just stopped working the other day 23' Sierra AT4.. Glad i could wifi hotspot my phone cuz my kids were losing their minds lol. Dealer has the same response as everyone else. "has been backordered a month already and we dont know when they will be available". what a **bleep** shame. Have an appt for them to log it in the system so i get myself in line for the repair when it finally becomes available.

i LOVE my truck and its more a convenience thing for me but seriously its a safety issue now too since it links with all the systems

advisor_jack · Answer

We appreciate you bringing these frustrating concerns with your 2023 GMC Sierra's OnStar module ceasing to function to our attention as soon as possible. This is not the kind of experience that we want for our loyal members. We're relieved to know that you're already coordinating these repairs with your preferred GMC dealership. Our team places the safety of our members and drivers as our highest priority, and we would like to look into this further with you to see how we may best be able to assist alongside your service team. At your earliest convenience, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/RageQuit4913," in the subject line. Our team will be monitoring our inbox for your response. We hope to hear from you again very soon.&nbsp;

advisor_jack · Answer

Our team hopes that you had the chance to review our previous message, on this forum, Jeff. We would still like the opportunity to discuss this further and assist where we're able to ensure that these concerns that you've brought to us are appropriately handled and resolved in as timely a manner as possible. To proceed with our best assistance, we kindly ask that you send us an email to socialmedia@gm.com with the requested subject line information referenced in our last comment. Our team will be on the lookout for your message.

advisor_jack · Answer

Hello again, Jeff. Please know our team is only an email away if you should ever decide that you'd like to proceed with our assistance. We're always here and ready to help our loyal OnStar members. Thank you for your time, and we hope that you have a great day.