Forum Discussion
23 GMC Sierra Onstar Module - FRUSTRATED
Thank you for bringing this unfortunate difficulty with the OnStar module in your 2023 GMC Sierra to our attention, Sonya. Our team can certainly understand your frustration in the face of this unexpected inconvenience. This is not the sort of experience that OnStar strives to provide our members with. We would like the opportunity to look into this further and see how we may be able to assist you best through this repair process. If you would like, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/sonyakoble," in the subject line. Our team hopes to hear from you again soon.
Yall tell every single customer the same exact thing! This is UNACCEPTABLE AT ALL LEVELS!!!!! We pay for a service and don’t receive what we pay for! At this point, ONSTAR should be free until yall get your crap together!
Hello again, Judy. Our team recognizes how frustrating this situation with the OnStar hardware in your GM vehicle is and assures you that we're here to help. To continue with our best assistance, we kindly ask that you continue this conversation via private messages. This ensures the safety of your personal information as we collect the information necessary to proceed with supporting you towards a satisfactory resolution to these difficulties. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response.
