2025 Escalade IQ on star connectivity issue

Question

Pretty disheartening that I would spend over $150k on a vehicle that is already having issues within a few weeks of ownership. Vehicle won’t connect to instant and dealership is stating module needs replacing. Dealership isn’t sure when module will be available and may be months. Why would Cadillac not thoroughly test their products before release and after release have parts readily available? Would recommend anyone thinking of an Escalade iq purchase to reconsider and stay away.&nbsp;

advisor_pat · Answer

Hi PaulPrez,
Thank you for sharing your experience and the reset process that worked for you. We're glad you were able to resolve the connectivity concern with your Escalade IQ. Your feedback is valuable, and we'll make sure this reset procedure is noted for future cases.
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If you encounter any further concerns or need additional assistance, please don't hesitate to reach out.

paulprez · Answer

I had the same problem and it was escalated to a level 3 OnStar rep. Doing my own research I held the end call button down on the steering wheel which reset my dash(do not press anything on the screen just let it reset on its own) as soon as everything restarted my internet connection worked fine. Not sure why no one from OnStar would suggest this but it worked for me. Good luck with everything&nbsp;

the-tumbler · Answer

I was having multiple issues with car. Google assistant was offline most of the time, Super Cruise not working at all, all apps including Spotify not loading data and not working. After multiple unsuccessful attempts at Dealership the Telematic module was replaced.

At this point apps are working, Google assistant is online most of the time but not all the time and SuperCruise is working also most of the time. Currently remote app start and preconditioning not working, Emergency Service call messages intermittently show in dashboard and car is not uploading and installing software updates.

Crazy how much time I have spent in fixing a brands new very expensive vehicle.

advisor_jack · Answer

We appreciate your openness with sharing the details of this frustrating situation that was previously impacting your ability to take advantage of the amazing and varied OnStar features available to you in your 2025 Escalade IQ. This is certainly not what we like to hear. Our team wants a better first impression and experience for our valued members. While we're glad to hear that the replacement of your telematics module resolved most of these troubles, our team would be happy to continue addressing and hopefully resolving any residual difficulties. At your earliest convenience, please send us an email with some more details about these present concerns to socialmedia@gm.com with, "ATTN:OS Community/the-Tumbler," in the subject line. We hope to hear from you again very soon.&nbsp;