Forum Discussion

Momo2021's avatar
Momo2021
New Contributor
2 months ago

Vehicle status updates

I have had my vehicle almost a month and I am not getting any ‘vehicle status updates’ through the My Chevrolet app. I’ve called OnStar twice per the dealership. I’ve looked at all the ‘how to’s’ I can find. Everything shows I’m connected as far as I can tell. 

How do I get the vehicle details to update on the app? 

1 Reply

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    2 months ago

    We appreciate you bringing these difficulties with getting your vehicle's updated Status information to reflect within your app, @Momo2021. Our team recognizes how important these details are to your OnStar and Chevrolet experience and would be more than happy to assist with making sure that these features are restored for you. As a first step, we'd like to collect some additional information and walk through a troubleshooting step together. When you have a moment, kindly respond to us here with these details and the results of this process. We'll be keeping an eye out for your response and hope to hear back again soon. 

     

    • Is the LED light next to the OnStar hardware in your vehicle illuminated green when the vehicle is on?
    • Please Uninstall/Reinstall app and verify whether your status information updates. 
    • Perform a Power Cycle.

    Detailed Power Cycle Process Steps:

    Note:  If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 15 seconds (30 max).

    Note:  Only to be used, when safe for the customer to do so.

    1. Enter the vehicle and turn ignition on
      1. Move vehicle to an open, uncovered area, if not already
      2. Vehicle should run for at least 15-20 seconds
    2. Shut off vehicle
    3. Remove Key from ignition or Press start/stop button
    4. Open the driver’s door
    5. Only if Safe to do so, customer to exit vehicle
      1. Key FOB must also exit vehicle
    6. Close Driver's door
      1. All other doors, hatch, liftgate should also be closed
    7. Lock vehicle doors using Key FOB
      1. Key FOB must be outside of vehicle
    8. Critical Step:  Wait at least 15 seconds (Max 30).
      1. This allows time for the OnStar unit and other electrical systems to turn off
      2. At a minimum, the OnStar unit needs to turn off
    9.  Re-Enter the vehicle and turn ignition on
      1. Move vehicle to an open, uncovered area, if not already
    10. Vehicle should run for at least 15 seconds
    11. Retest