Remote Start Option missing from my Chevrolet app - Samsung

We appreciate you bringing these concerns with the Remote Command features within your app not functioning properly, Adam. Our team can understand your present confusion and assures you that we want a better experience for our loyal Members. We'd like to learn more about this recent experience to better assess how we may best be able to assist you towards resolving this trouble. To begin, our team kindly asks that you send us a private message with these details to move forward. In order to send us a message, just select the envelope icon at the top right of your screen to get started. When creating your response, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon so we may continue to assist.