Permissions needed for MyChevrolet App (and probably all the My GMC apps)

Question

Like many here, I have the issue of the vehicle status for tire pressure, miles driven, oil life, etc not updating. I am using Android version of MyChevrolet App on a Samsung smartphone. I found that there was one additional Permission for MyChevrolet App on my Smart Phone, called "Car Information" that probably must be granted for the App to get/share the information from OnStar or wherever. Now, before you get your hopes up, this didn't solve the Status update problem for me, but maybe it will do something for some of you. Here is a screenshot. of the Permissions setting. Just click on Car Information and enable it.

Maybe one of the crack technical advisors can tell us more about the what this permission does for the App. I don't remember it ever being mentioned in all their trouble shooting steps of delete and reinstall the app, login, logout, blah blah blah.

advisor_jack · Answer

Our team appreciates you providing this additional insight in regard to your concerns with getting your vehicle's updated status information within the app, Paul. For your awareness, we do recommend enabling all app permissions within your device and vehicle to ensure proper app functioning. Our team regrets to learn that this step hasn't allowed your status details to update within the app. At this time, have you attempted to perform a power cycle on your vehicle? If not, we've attached the steps below. If these difficulties should persist after completing this troubleshooting step, our team asks that you send us another message here to continue working through this together. We'll keep an eye out for your response.&nbsp;
&nbsp;
Detailed Power Cycle Process Steps:
Note:&nbsp; If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 15 seconds (30 max).
Note:&nbsp; Only to be used, when safe for the customer to do so.

Enter the vehicle and turn ignition on
  
   Move vehicle to an open, uncovered area, if not already
   Vehicle should run for at least 15-20&nbsp;seconds
  
 Shut off vehicle
 Remove Key from ignition or Press&nbsp;start/stop button
 Open the driver’s door
 Only if Safe to do so, customer to exit vehicle
  
   Key FOB must also exit vehicle
  
 Close Driver's door
  
   All other doors, hatch, liftgate should also be closed
  
 Lock vehicle doors using Key FOB
  
   Key FOB must be outside of vehicle
  
 Critical Step:&nbsp; Wait at least 15 seconds (Max 30)
  
   This allows time for the OnStar unit and other electrical systems to turn off
   At a minimum, the&nbsp;OnStar unit needs to turn off
  
 &nbsp;Re-Enter the vehicle and turn ignition on
  
   Move vehicle to an open, uncovered area, if not already
  
 Vehicle should run for at least 15&nbsp;seconds
 Retest

paulk1 · Answer

But Jack, if enabling this Permission(s) for the App is important, why have you and Advisor_Helen never mentioned it before in your trouble-shooting steps?

advisor_jack · Answer

Our apologies for not mentioning this sooner, Paul. For future reference, it is important to ensure that all app permissions are enabled to ensure proper functioning. If you're still running into difficulties, we kindly as that you send us a private message for further assistance. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will keep an eye out for your response.&nbsp;