MyCadillac - Charge Status

Our team would appreciate the chance to look into this Charge Status concern further for you. Could you please send us an email to socialmedia@gm.com with "ATTN: OS Community/5607" in the subject line so we can best assist? 

I have the exact same problem. Were you able to get it resolved?

ALCON - I've gone through the sending the email and have received a call back!  To date I am not convinced that OnStar is on top of this issue.  I got the impression from the individual I spoke to that this was a new issue.  Really!

This shouldn't be that difficult to figure out.  It's either the new cars.being delivered or it's the app.

Please please let's get this resolved asap!  No excuses only positive and proactive feedback towards a final resolve is welcomed.

Same issue here. Took delivery of my Lyiq on 12-30-23. The app was downloaded at the dealer and no charge information available. My salesman called onstage while we were doing the pre delivery inspection and they said give it a day or two and it should start working. Called on star a week later and they escalated my ticket to a tech team. Got a call back about 4 days later saying they believe they fixed it and I just needed a charge cycle and a vehicle on and off and it should work. Well, a couple charges and many on/offs of the vehicle and still not working. Called on star again today. 30 minutes on the call and 3 different departments later they disconnected me. Ugh. Such a pain and frustrating on my first Cadillac purchase. 

I’m having exactly the same problem with a brand new 2024 lyric and the latest version of the app. No one seems to know how to fix it.

I can toggle between our Cadillac Lyriq and Chevrolet Bolt EV in the MyCadillac app. In the case of the Bolt, the charge status and estimated range are displayed, and I receive text notifications from OnStar when charging is complete or interrupted. As for the Lyriq, this information is not displayed in the app, and I don’t get notifications as is the case with the Bolt. These are serious shortcomings that should be addressed in the next software update. 

I seem to have had no ends of trouble with my brand new Cadillac Lyriq. All are getting resolved but frustrated to have to work this hard on a new car. My app also doesn’t show charging info and now even the picture of the Lyriq is gone. Since most of the responses above show to email  I did that and hopefully I can have this resolved. I have already deleted and reinstalled. 

I had a 2010 CTS wagon with the latest 4G transmitter installed. Suddenly October 2022 the tire pressures stopped being shown on my monthly report. All other information showed correctly. For 15 months ending in early 2024 the situation was never resolved no matter how many times I connected to OnStar help. At one point I got to know some of the agents! In any case finally was suggested I use the Guardian APP. So I sold the car. I do not use OnStar on my 3 remaining GM products either. Problems just do not get resolved.

What really disturbs me is that it seems to me that GM (cadillac) is not reacting as this is a priority customer issue.  If it's OnStar who should be addressing this issue then why haven't they.  I've called and done everything suggested by those in this forum and others.  I've done what OnStar has asked and still no resolve.  Why would I purchase any service from OnStar if this is the kind of support they're giving?  I can say this, I will not be signing to extend any plan offered by OnStar if this issue on my new car isn't resolve.  Period!!!

I have sent an email.  I hope you can get me some help soon, this has been very frustrating after waiting so long for this vehicle.  Thank you.