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raphaeld307's avatar
raphaeld307
New Contributor
2 years ago

Vehicle locate notification problem

Hi, the vehicle locate notification settings disappeared from my app. It's been 3 months that I try to get Onstar to help me but every time they don't solve my problem and I can't answer the email they send me because of their bull**bleep** system. ("This is an unmonitored mailbox – Please do not reply to this communication")

Is it possible to find any competent person at Onstar who can fix my problem and where I can contact them by email to send them screen captures of my app?

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  • Advisor_Carol's avatar
    Advisor_Carol
    New Contributor II
    2 years ago

    We're sorry to hear of the trouble you're experiencing with the Vehicle Locate feature. Our team would be happy to look into things further with you. To get started, please send us more information and any available screenshots to socialmedia@gm.com with "ATTN: OnStar Community/raphaeld307" in the subject line. We'll keep an eye out for your message. 

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Hi, the vehicle locate notification settings disappeared from my app. It's been 3 months that I try to get Onstar to help me but every time they don't solve my problem and I can't answer the email they send me because of their bull**bleep** system. (\"This is an unmonitored mailbox – Please do not reply to this communication\")

Is it possible to find any competent person at Onstar who can fix my problem and where I can contact them by email to send them screen captures of my app?

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Hi, the vehicle locate notification settings disappeared from my app. It's been 3 months that I try to get Onstar to help me but every time they don't solve my problem and I can't answer the email they send me because of their bull**bleep** system. (\"This is an unmonitored mailbox – Please do not reply to this communication\")

Is it possible to find any competent person at Onstar who can fix my problem and where I can contact them by email to send them screen captures of my app?

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We're sorry to hear of the trouble you're experiencing with the Vehicle Locate feature. Our team would be happy to look into things further with you. To get started, please send us more information and any available screenshots to socialmedia@gm.com with \"ATTN: OnStar Community/raphaeld307\" in the subject line. We'll keep an eye out for your message. 

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