I followed your guidance, but have not heard anything from your team
Just took delivery of a 2022 Silverado refreshed RST this week. At the dealership when setting up the myChevrolet app, I was able to connect to the truck and have access to lock/unlock, but there is no remote start button in the app, and for diagnostics it says failed. Dealership said they have never seen that before and couldn't resolve. Did the sign in/sign out, uninstall/reinstall, power phone off/on multiple times. App support said to contact OnStar. OnStar said my truck doesn't have the capability and to contact the dealer. The dealer said it does have the ability and to contact Onstar.
Has anybody else seen this and might be able to shed some light?
","kudosSumWeight":0,"postTime":"2023-03-24T08:05:16.048-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1023_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9707},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Just took delivery of a 2022 Silverado refreshed RST this week. At the dealership when setting up the myChevrolet app, I was able to connect to the truck and have access to lock/unlock, but there is no remote start button in the app, and for diagnostics it says failed. Dealership said they have never seen that before and couldn't resolve. Did the sign in/sign out, uninstall/reinstall, power phone off/on multiple times. App support said to contact OnStar. OnStar said my truck doesn't have the capability and to contact the dealer. The dealer said it does have the ability and to contact Onstar.
Has anybody else seen this and might be able to shed some light?
"},"Conversation:conversation:1023":{"__typename":"Conversation","id":"conversation:1023","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1023"},"lastPostingActivityTime":"2023-04-11T04:38:51.937-07:00","lastPostTime":"2023-04-11T04:38:51.937-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:1023":{"__typename":"ModerationData","id":"moderation_data:1023","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1023_1":{"__typename":"Revision","id":"revision:1023_1","lastEditTime":"2023-03-24T08:05:16.048-07:00"},"ForumReplyMessage:message:1056":{"__typename":"ForumReplyMessage","id":"message:1056","conversation":{"__ref":"Conversation:conversation:1023"},"author":{"__ref":"User:user:6023"},"revisionNum":1,"uid":1056,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: No Remote Start button","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1056"},"parent":{"__ref":"ForumTopicMessage:message:1023"},"body":"I followed your guidance, but have not heard anything from your team
","body@stringLength":"75","rawBody":"I followed your guidance, but have not heard anything from your team
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