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MyChevrolet App - Unable to retrieve account details.

Z71Silverado
New Contributor

I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.

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18 REPLIES 18

We'd be happy to take a closer look at this for you. Could you please send us an email to socialmedia@gm.com with 'ATTN: OS Community/Omagoch" in the subject line so we can best assist? 

wharris
New Contributor

I don't think any of the "Kudos" or comments are from a human being. I don't think anybody has resolved this and has probably given up. Has anybody come up with a solution other than "shoot me a message with XXXX in the subject line"?

We first suggest that you uninstall/reinstall the app from your device. If you're having further concerns, however, our team can take a closer look into this for you. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/wharris" in the subject line if you need further assistance.

mtrailblazer
New Contributor

I am also having the same issue after reinstalling the app.

If you are still experiencing trouble with the mobile app after reinstalling, please email us at socialmedia@gm.com with "ATTN: OS Community/mtrailblazer" in the subject line moving forward. Our care team would be more than happy to take a further look into your account details on our end.

hortushonu
New Contributor

2024 Trax same issue. Unable to get account details.

We're happy to help look into your concern. First, please uninstall/reinstall the app from your device. If you're still seeing the error after this, please email us at socialmedia@gm.com with "ATTN: OS Community/hortushonu" in the subject line so we can further assist. 

jstemmley
New Contributor

I've done everything that has been posted in this thread, but the app is still "unable to retrieve account details".  I now have a service that I cannot use (like remote start) and would like to find an answer to this problem.

We would be more than happy to help. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/jstemmley" in the subject line so we can best assist.