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Nsuryadevara
New Contributor
6 months ago

MyCadillac app not working and it’s frustrating

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile a...
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Advisor_Helen
Moderator
6 months ago
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We do greatly appreciate these details regarding your recent experiences with OnStar. If you need further assistance, our team would be more than happy to take a further look into things on our end and ensure you get in contact with the appropriate parties for any further troubleshooting. To start, please email socialmedia@gm.com with ATTN: OnStar Community/Nsuryadevara in the subject headline. We hope to hear from you. 

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frustrating","id":"message:2677","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:25004"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2677"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2677"},"body@stripHtml({\"truncateLength\":200})":" I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile a...","body@stringLength":"1273","rawBody":"

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile app. Even locking and unlocking takes forever and would need multiple tries. This has been the issue from the beginning and was never a smooth experience with the mobile app. It happened to me few times the car didn’t unlock and I have to try multiple times and even restart my phone but it worked at the end

Today’s issue is different. I had my keyfob inside and was trying to unlock. I tried at least 20 times and it didn’t worked. I have finally called the onstar customer support. They have tried it as well. It did not work. They have even transferred the call to GM technical department, but they did not solve the issue either. I’m completely blocked today and this has been such a frustrating experience.

Another hardware and more concerning issue is that the left and right turn knob is getting struck often. It’ll be smooth to operate sometimes in the very next minute it will be hard to operate as if it’s stuck.

Please look into this issue and fix it as early as possible

","kudosSumWeight":1,"postTime":"2024-10-13T08:38:57.069-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2677_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1813},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile app. Even locking and unlocking takes forever and would need multiple tries. This has been the issue from the beginning and was never a smooth experience with the mobile app. It happened to me few times the car didn’t unlock and I have to try multiple times and even restart my phone but it worked at the end

Today’s issue is different. I had my keyfob inside and was trying to unlock. I tried at least 20 times and it didn’t worked. I have finally called the onstar customer support. They have tried it as well. It did not work. They have even transferred the call to GM technical department, but they did not solve the issue either. I’m completely blocked today and this has been such a frustrating experience.

Another hardware and more concerning issue is that the left and right turn knob is getting struck often. It’ll be smooth to operate sometimes in the very next minute it will be hard to operate as if it’s stuck.

Please look into this issue and fix it as early as possible

","customFields":[]},"Conversation:conversation:2677":{"__typename":"Conversation","id":"conversation:2677","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2677"},"lastPostingActivityTime":"2025-01-08T10:42:47.845-08:00","lastPostTime":"2025-01-08T10:42:47.845-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:2677":{"__typename":"ModerationData","id":"moderation_data:2677","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2677_1":{"__typename":"Revision","id":"revision:2677_1","lastEditTime":"2024-10-13T08:38:57.069-07:00"},"ForumReplyMessage:message:2686":{"__typename":"ForumReplyMessage","id":"message:2686","conversation":{"__ref":"Conversation:conversation:2677"},"author":{"__ref":"User:user:4334"},"revisionNum":1,"uid":2686,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyCadillac app not working and it’s frustrating","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2686"},"parent":{"__ref":"ForumTopicMessage:message:2677"},"body":"

We do greatly appreciate these details regarding your recent experiences with OnStar. If you need further assistance, our team would be more than happy to take a further look into things on our end and ensure you get in contact with the appropriate parties for any further troubleshooting. To start, please email socialmedia@gm.com with ATTN: OnStar Community/Nsuryadevara in the subject headline. We hope to hear from you. 

","body@stringLength":"527","rawBody":"

We do greatly appreciate these details regarding your recent experiences with OnStar. If you need further assistance, our team would be more than happy to take a further look into things on our end and ensure you get in contact with the appropriate parties for any further troubleshooting. To start, please email socialmedia@gm.com with ATTN: OnStar Community/Nsuryadevara in the subject headline. We hope to hear from you. 

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I agree. I decided to take a chance on the Lyriq after owning my Tesla for a few years now. Wanted to give another company a chance but am sorely disappointed. I pay $99 a year for my Tesla connected services which gives me a ton of services, streaming, gaming etc. OnStar charges much more for what seems like less. I knew it would be more for these services but did believe at the very least I would get a higher degree of service and quality and there I was sorely mistaken.  Every new car has its issues but I do expect better service from this brand. 

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I agree. I decided to take a chance on the Lyriq after owning my Tesla for a few years now. Wanted to give another company a chance but am sorely disappointed. I pay $99 a year for my Tesla connected services which gives me a ton of services, streaming, gaming etc. OnStar charges much more for what seems like less. I knew it would be more for these services but did believe at the very least I would get a higher degree of service and quality and there I was sorely mistaken.  Every new car has its issues but I do expect better service from this brand. 

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