Forum Discussion
My Chevrolet app - unable to retrieve....
You tell us all to send an email. I was already in contact with OnStar a few weeks before I posted here. Now all I get is an email....if you haven't heard from us a in 2 days please send us a reply to this email. I never hear back from them. I email then they escalate it. No one calls and nothing gets fixed. Then more emails. I'm currently waiting on a call for possibly Monday. This is ridiculous. We all pay good money for this program and we can't use it. You need to go back to what you were doing before because this just isn't working.
We understand the importance of reliable services, Shae. Our team here does apologize for any miscommunications via email. To further clarify, have you had the opportunity to speak with a live Advisor regarding your ongoing concerns? If not, we would like to take a further look into things on our end. Do not hesitate to let us know if you are not contacted moving forward.