Forum Discussion

New Contributor

3 years ago

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, resta...

JWW0339

TBoss

New Contributor

2 years ago

I have same problem. Recently(On April 26th, 2024) purchased Colorado Trail Boss. I downloaded myChevrolet app and tried many times to log in but failed and it kept showing can not retrieve the info.

Advisor_Helen

Moderator

2 years ago

We appreciate you bringing this error code to our attention. If you have already followed the account linking steps provided above, kindly send us an email to socialmedia@gm.com with ATTN: OnStar Community/TBoss in the subject headline. We would be more than happy to take a further look into your account details on our end.

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Chevrolet app - unable to retrieve....","id":"message:1161","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:1161","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:8493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:1161"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:1161"},"body@stripHtml({\"truncateLength\":200})":" Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, resta...","body@stringLength":"302","rawBody":"

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the \"unable to retrieve account details\" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work.

What are the next steps?

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I have same problem. Recently(On April 26th, 2024) purchased Colorado Trail Boss. I downloaded myChevrolet app and tried many times to log in but failed and it kept showing can not retrieve the info.

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I have same problem. Recently(On April 26th, 2024) purchased Colorado Trail Boss. I downloaded myChevrolet app and tried many times to log in but failed and it kept showing can not retrieve the info.

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