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Bosschicago's avatar
Bosschicago
New Contributor
4 months ago

GM removes Alexa remote commands from my Chevrolet

I’m saddened to see removing of this remote command,  especially when we are payin  a subscription fee to use this feature as it is. Now we’re paying and not getting it.   Wow well thanks for the hea...
lil883csporty's avatar
lil883csporty
New Contributor
4 months ago
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What type of "communications" were sent out on 10/15? I didn't get an email for this change. Just an email that you are increasing service by $3. Take away a very useful app and then charge us extra for the inconvenience, the next month? Really, what is easier to do at home, look for my phone or keys to warm up my vehicle or ask Alexa to start my vehicle while I get ready to leave? Physical actions or voice? Voice is our current "norm" and the most convenient.  I'm really disappointed to see the loss of this valued feature.

  • lil883csporty's avatar
    lil883csporty
    New Contributor
    4 months ago
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    What type of "communications" were sent out on 10/15? I didn't get an email for this change. Just an email that you are increasing service by $3. Take away a very useful app and then charge us extra for the inconvenience, the next month? Really, what is easier to do at home, look for my phone or keys to warm up my vehicle or ask Alexa to start my vehicle while I get ready to leave? Physical actions or voice? Voice is our current "norm" and the most convenient.  I'm really disappointed to see the loss of this valued feature.

  • miltyk76's avatar
    miltyk76
    New Contributor
    4 months ago
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    I agree I got no communication and I use this usually all winter long.  I've already said this because of the removal of CarPlay from future EVs but I will not be buying another GM vehicle...ever.  They remove features customers want so they can charge you for their half baked versions.

  • Tjac's avatar
    Tjac
    New Contributor
    2 months ago
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    I didn't receive any notification until seeing this i had no idea why it wasn't working with my alexa I used to wake up and as alexa to start my car in the mornings very disappointing not to have this anymore 

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      2 months ago
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      Our team regrets to hear of your disappointment at the discontinuation of the Alexa remote commands. Rest assured that we're hard at work coming up with new ways to make this experience even better for our users. For your awareness, remote start/command features are still available to you via the myChevrolet app with the appropriate plan. If any additional questions should arise, please feel free to send us an email at socialmedia@gm.com with, "ATTN:OS Community/Tjac," in the subject line. We're always happy to hear from our loyal members on how we can make this the best possible experience. 

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    4 months ago
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    Thank you for reaching out to us with your feedback about the discontinuation of the Alexa Skill feature. Our goal is to provide our members access to OnStar, wherever they are. We found that our members prefer to use remote commands in their vehicle mobile apps. In response, we’ve decided to end the myBrand skill for Amazon Alexa. In order to clarify some additional information for you, communications regarding the ending of support for this feature were sent out on 10/15 to all active monthly users. Additionally, remote commands are still available via your mobile app with the applicable service plan. It is only the commands from your home Alexa to your vehicle that are discontinuing. If any additional questions or concerns arise in light of this change, please feel free to respond to us here. 

  • Kengelkens's avatar
    Kengelkens
    New Contributor
    2 months ago
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    I am very upset about this news I did not receive any notification of this I use to have Alexa start my car 

    every morning while I was getting ready for work. I do not believe people prefer to use the app over 

    using Alexa If I have to stop getting ready for work to go dig through my purse for my phone 

    I might as well be digging for my keys  to start the car it is actually faster to start with the key fob

    then it with the phone anyway, I am done with GM I have been a very devoted GMC 

    buyer my whole life , but now I think it is time to move on to a different brand. Done with

    rant and done with GM

     

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:26338":{"__typename":"User","id":"user:26338","uid":26338,"login":"Bosschicago","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":2,"biography":null,"topicsCount":2,"kudosReceivedCount":4,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-18T18:29:09.079-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:3383":{"__typename":"ForumTopicMessage","uid":3383,"subject":"GM removes Alexa remote commands from my Chevrolet","id":"message:3383","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:26338"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:3383"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3383"},"body@stripHtml({\"truncateLength\":200})":" I’m saddened to see removing of this remote command,  especially when we are payin  a subscription fee to use this feature as it is. Now we’re paying and not getting it.   Wow well thanks for the hea...","body@stringLength":"477","rawBody":"

I’m saddened to see removing of this remote command,  especially when we are payin  a subscription fee to use this feature as it is. Now we’re paying and not getting it.   Wow well thanks for the heads Chevy.  
I was informed when I asked Alexa today and she said I’m sorry my Chevrolet  skill is no longer available.  Just like that something many used it just deleted no longer a car feature? .   Hmmm.  Disappointing 

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I’m saddened to see removing of this remote command,  especially when we are payin  a subscription fee to use this feature as it is. Now we’re paying and not getting it.   Wow well thanks for the heads Chevy.  
I was informed when I asked Alexa today and she said I’m sorry my Chevrolet  skill is no longer available.  Just like that something many used it just deleted no longer a car feature? .   Hmmm.  Disappointing 

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What type of \"communications\" were sent out on 10/15? I didn't get an email for this change. Just an email that you are increasing service by $3. Take away a very useful app and then charge us extra for the inconvenience, the next month? Really, what is easier to do at home, look for my phone or keys to warm up my vehicle or ask Alexa to start my vehicle while I get ready to leave? Physical actions or voice? Voice is our current \"norm\" and the most convenient.  I'm really disappointed to see the loss of this valued feature.

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What type of \"communications\" were sent out on 10/15? I didn't get an email for this change. Just an email that you are increasing service by $3. Take away a very useful app and then charge us extra for the inconvenience, the next month? Really, what is easier to do at home, look for my phone or keys to warm up my vehicle or ask Alexa to start my vehicle while I get ready to leave? Physical actions or voice? Voice is our current \"norm\" and the most convenient.  I'm really disappointed to see the loss of this valued feature.

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