Forum Discussion
Why won't onstar cancel my data service>
I have been trying for 7 months to cancel the data/wifi service. Every month they tell me it has been canceled and they are sending me a refund, but yet the charges keep coming. Now they have finally stopped the service but no refund and the monthly charges keep coming.
I would recommend that if you do not want the service FOREVER don't sign up for even the trial, once they have your card you are stuck.
6 Replies
Our team appreciates you bringing these billing concerns to our attention and regrets to hear that these difficulties have yet to be resolved to your satisfaction, @MikeC1969. We recognize how frustrating situations like these can be and assure you that OnStar is committed to supporting you towards an appropriate resolution to this matter. We were able to locate your case with our team and have notified your advisor of this outreach. This can be referenced by #: 46308832. You should expect to hear back from them again very soon. If you should not, please don't hesitate to follow up with us here for the best and continued assistance. Our team is just a message away.
I am having a similar issue. Onstar told me via chat that my wifi at&t plan was cancelled, yet I was charged the day prior to this. I then paid for a full year of a newer plan that includes wifi yet I was not refunded for the $15 that I just paid. I also am not convinced that my existing plan is actually cancelled and I fear I will be charged again next month. I sent an email to socialmedia@gm.com
We do apologize for any potential miscommunications regarding your services, Tom. Our team will be sure to connect with you via email very soon regarding your current billing concerns. If you have any trouble moving forward regarding contact, please don't hesitate to let us know.
Your not stuck. Contact your CC company and cancel your service with them. Last resort order a new card problem solved. Until you give onstar the new card info then you can pick what you want.
did you ever get this resolved? I cancelled my onstar back in January and just realized that I've been paying these extra months of data still!
Thank you for connecting here, @Nick0909090. We regret to hear of your concerns and would like to learn more about your billing situation. When you can, send us a private message with your full name and contact information (email and phone), your VIN and current mileage to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, simply click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.