Forum Discussion
Why is my Onstar premium plan not transfering?
I purchased a 2024 GMC 1500 Sierra Denali in September of 2025. I purchased from a dealer, it had 1000 miles and was register by the dealership in January '25. The dealer I purchase from said it ha...
Isn't this a public forum, I would prefer to send account and VIN information in a more secure way...
Thank you for reaching out to us privately. We look forward to further resolving these matters.
This still has not been resolved.
The OnStar premium was purchased as part of the original list price on the 2024 Denali Trucks and should follow the VIN just like warranties.
This is from the OnStar site:
"Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in"We are more than glad to look further into your ongoing concerns, Layne. Please follow up with us in a private message to OnStar_Support to get started. We will watch closely for your outreach.