Forum Discussion
They refuse to cancel my data plan
I have contacted OnStar 4 times in the last week to cancel my data plan. They refuse to cancel it but continue to give me the run around. I have called them and used the OnStar button in the car. I will now be forced to contact my credit card company and dispute the charges and or cancel the credit card. OnStar is a joke and I will never buy a vehicle with OnStar.
2 Replies
This is not the experience that we strive to provide our Members. Thank you for bringing this billing experience to our attention. Moving forward, we would like to take a further look into your account and current situation and assist in any way that we can regarding your data plan. So we may, send us a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.
So your answer is contact us a 5th time??? Unacceptable, please provide a single point of contact so that I can simply get confirmation that my plan has been cancelled. As of today, the wifi is still on. I do have an escalation number. I was told I would receive an email confirming the cancellation. To date I have received nothing.