Forum Discussion
OnStar Auto-Charged Me for 5 Months Without Notice
Hey everyone,
Wanted to share my recent experience and see if anyone else has dealt with something similar.
After the trial period ended on my 2025 GMC Sierra, my card was automatically charged for OnStar One at over $40/month. I never received any notification that the trial was ending or that billing would start. I only caught it after checking my account and realizing I’d been charged for almost five months for a service I never used.
When I reached out to OnStar, instead of addressing the issue, they immediately tried to sell me additional services. After pushing back, they refunded only one month out of the five—even though I never once used any feature from the subscription.
For context, my truck includes 8 years of Basic from the factory, which is more than enough for what I need. I never intended to keep the paid service.
Has anyone had success getting a full refund in this kind of situation?
Or is this just how OnStar handles these things now?
Appreciate any insight or advice.
Our team does regret to hear of any difficulty with your OnStar billing. Please know, you can contact 1-(888)-4ONSTAR (1-888-466-7827) to speak with a live billing Advisor. We take your privacy seriously, which is why our live Advisors ensure security with additional questions before making any account changes. With this, we are still here to help in any way that we can. If you have any additional questions or concerns related to your account, please do not hesitate to send us a private message.
7 Replies
i discovered a recurring charge of $15 over the last year-and-half. Onstar customer service was useless but was able to get a refund of 2 months out of 19 months charged. Filed a complained with the Better Business Bureau and my state AG. Autorenewals without consent are not permitted in CA.
We know how upsetting unwanted charges can be, @VanillaBeans. Our team appreciates you sharing your experience. For the best assistance, we recommend continuing to work with your advisor in your case. If you have any trouble connecting with them, please feel free to send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Same exact thing happened to me, 2025 Encore and I have been trying to get a refund for about 2 months now. I try to call, have a case number, they say they will callback and I hear nothing! I want a refund of $184 and they keep telling me I will get 1 month or $60.55 which is half of half of what I want!
Hi cmz474, I just called again, they gave a partial refund a few days ago but are processing a full refund for the 3 additional months. I think it sometimes depends on the agent that you get, I would stay persistent especially if you have an active case #
Hi Construct94, I will be persistent! It is sad though, such hassle for me, and waste of time for less than $200. I was just On Chat and didn't even get a response, 15 minutes I've been waiting. AI robot sorts the calls first then you sit in a que. I have also spoke with at least 5 different agents, on several different calls. I have spread the news to to everyone I know, DO NOT USE ONSTAR!!!!!!
Our team does regret to hear of any difficulty with your OnStar billing. Please know, you can contact 1-(888)-4ONSTAR (1-888-466-7827) to speak with a live billing Advisor. We take your privacy seriously, which is why our live Advisors ensure security with additional questions before making any account changes. With this, we are still here to help in any way that we can. If you have any additional questions or concerns related to your account, please do not hesitate to send us a private message.
What does this have to do with account privacy? "We take your privacy seriously, which is why our live Advisors ensure security with additional questions before making any account changes." You don't have to make any changes to an account to get a refund!!!