Forum Discussion
OnStar Auto-Charged Me for 5 Months Without Notice
Our team does regret to hear of any difficulty with your OnStar billing. Please know, you can contact 1-(888)-4ONSTAR (1-888-466-7827) to speak with a live billing Advisor. We take your privacy seriously, which is why our live Advisors ensure security with additional questions before making any account changes. With this, we are still here to help in any way that we can. If you have any additional questions or concerns related to your account, please do not hesitate to send us a private message.
i discovered a recurring charge of $15 over the last year-and-half. Onstar customer service was useless but was able to get a refund of 2 months out of 19 months charged. Filed a complained with the Better Business Bureau and my state AG. Autorenewals without consent are not permitted in CA.
We know how upsetting unwanted charges can be, @VanillaBeans. Our team appreciates you sharing your experience. For the best assistance, we recommend continuing to work with your advisor in your case. If you have any trouble connecting with them, please feel free to send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.