Forum Discussion
OnStar Auto-Charged Me for 5 Months Without Notice
Our team does regret to hear of any difficulty with your OnStar billing. Please know, you can contact 1-(888)-4ONSTAR (1-888-466-7827) to speak with a live billing Advisor. We take your privacy seriously, which is why our live Advisors ensure security with additional questions before making any account changes. With this, we are still here to help in any way that we can. If you have any additional questions or concerns related to your account, please do not hesitate to send us a private message.
Same exact thing happened to me, 2025 Encore and I have been trying to get a refund for about 2 months now. I try to call, have a case number, they say they will callback and I hear nothing! I want a refund of $184 and they keep telling me I will get 1 month or $60.55 which is half of half of what I want!
Hi cmz474, I just called again, they gave a partial refund a few days ago but are processing a full refund for the 3 additional months. I think it sometimes depends on the agent that you get, I would stay persistent especially if you have an active case #
Hi Construct94, I will be persistent! It is sad though, such hassle for me, and waste of time for less than $200. I was just On Chat and didn't even get a response, 15 minutes I've been waiting. AI robot sorts the calls first then you sit in a que. I have also spoke with at least 5 different agents, on several different calls. I have spread the news to to everyone I know, DO NOT USE ONSTAR!!!!!!