Forum Discussion
Bait and Switch Pricing Practices
Hey OnStar,
I was about to renew my connect plan. Here is what I see;
I called and also used the chat options from the website. Both let me know this was not correct, yet here it is. It says, "Upgrade to OnStar Connect plan that includes everything in your Remote Access plan and more" for $99. Well this misleading Details link says that it will be $149. How is this not bait and switch.
Fix the pricing to $99 for all us Remote Access plan users or publish a promo code for this price that you are advertising here. Sick and tired of misleading GM and OnStar sales practices. Would you like another class action lawsuit to clean this up?
1 Reply
- Advisor_SaraModerator
We understand your disappointment. Our team would like to learn more about your pricing concerns and assist in any way possible. Please send a private message to OnStar_Support with more details about your experience. Just select the envelope at the top right corner of your screen to begin.