WiFi Hotspot and my Onstar Experience

Just for the community, I thought I’d give an update: Well the team on this forum that emailed me and asked for the details so they could help achieved nothing. By calling OnStar again, i discovered that the last time it was escalated, the tech individual thought they’d fixed it so closed the case. So I had to start again……Since the note above, that’s happened three more times. gets escalated, they call me when I’m not in my vehicle or leave a VM and say its fixed and case closed, but you all know its not been fixed. Finally after 15 more days, on top of the 5 weeks leading up to this chain, i got a call and was told the car needed to be taken to the dealer and probably needs a new module. That’s what the dealer told me in June, but i had to go through this “process” because they couldn’t authorize it.

Well done GM, a completely broken process and you have now lost a customer for life. I feel sorry for the dealers, they don’t get paid by GM for the time they spend helping on stuff like this.

like the Blazer EV, will be my last GM car

Adios