Forum Discussion
Wi-Fi will not work, but plan is active
My tv’s are not receiving internet for youtube. But my onStar plan is still current and active
3 Replies
We regret to hear of any concerns with your in-vehicle data connection, Sasha. To further clarify, have you attempted to connect a device like a tablet or laptop to the Hotspot recently? Are you able to connect, but with no access to Internet? Or can you not connect at all? Any additional insight into these Wi-Fi concerns is appreciated. We are here to assist to the best of our abilities.
After installing a used dash cam I found at the Goodwill Bins in my car, my OnStar Wi-Fi signal became weak and sometimes disconnects completely. I’m wondering if the dash cam is interfering with the signal.
Possible Causes:
The dash cam’s power source might be interfering with the car’s internal Wi-Fi module.
The dash cam could be using the same frequency band as the OnStar network, causing interference.
The placement of the dash cam might be blocking the Wi-Fi signal.
Thank you for bringing these concerns with your in-vehicle Wi-Fi to our attention. This is far from the experience that we want for our loyal OnStar Members. We'd like to learn more about this recent experience to assess how we may best assist you. First, could you please tell us whether the LED light near the OnStar hardware in your vehicle is illuminated green when running? Once you've had the chance to check this, kindly respond to us here or private message us to continue with our assistance. To send us a private message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and look forward to hearing from you again very soon.